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Phone number masking allows displaying a different number instead of a real caller/ called ID to a user in call dialog and CDR. The masking is implemented by via the variable "force_lookup_number" via added to Dialplan application "Set". Supported starting from WMS 3.86 Created: November 2018 Permalink: https://wildix.atlassian.net/wiki/x/gg7OAQ |
Table of Contents
Phone number masking ensures user privacy and is very useful in cases when revealing personal numbers of agents or customers is not preferable. The masking is implemented via a special variable "force_lookup_number" which allows displaying a specified number instead of real called / caller ID in call dialog and CDR. It is set up via Dialplan application "Set". Masking can be performed for specified both outgoing and incoming calls.
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FORCE_LOOKUP_NUMBER is not present in the list of available variables for "Set" Dialplan application. You need to enter this variable manually into the field. |
Useful sources:
- Basic information about Dialplan: Wildix Dialplan: how it works
- Detailed description of all Dialplan applications: Dialplan applications Admin Guide
Phone number masking for outgoing external calls
When a user dials a phone number from Collaboration, a different number (specified in Dialplan) is called instead of the number known to a the user.
Add To mask a phone number of outgoing call, add the following Dialplan applications to a procedure used for making outgoing calls ("users" by default):
- Set -> FORCE_LOOKUP_NUMBER -> XXXXX
where "XXXXX" is the number to be displayed to a user - Dial the trunk/ Trunk group → Set (Number - > routes the external call through indicate the real phone number to be called) -> dials the real phone number via the specified trunk/ group of trunkstrunks
Result: user dials the number 778899, an external mobile number is called via the trunk, user can see only 778899 in call dialog and in call history
Phone number masking for incoming external calls
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When a user receives an incoming external call, a different number is dispalyed displayed instead of a real Add real caller's number.
To mask a phone number of an incoming call, add the following Dialplan applications to a procedure used for receiving incoming calls ("main" by default):
- Set -> FORCE_LOOKUP_NUMBER -> XXXXX
where "XXXXX" is the number to be displayed to a user - Lookup caller name in phonebook -> searches for the caller name in a specified phonebook
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