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This document describes the service level terms and conditions according to which Wildix provides technical support to its Customers. Created: April 2018 Updated: February 2024 Permalink: https://wildix.atlassian.net/wiki/x/8QvOAQ |
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ART. 1 - SUBJECT OF THE CONTRACT
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Service availability rate (calculated monthly) | Effective payment/Amount of the user licence |
99% or higher | 100% |
between 90% and 99% | 90% |
between 80% and 90% | 70% |
between 70% and 80% | 50% |
lower than 70% | 0% |
ART. 21 - HWaaS AGREEMENTAGREEMENT
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Download the Agreement: https://drive.google.com/drive/u/1/folders/1a_bTcHIZrxz-ERSkW5vupAma6TA92F4_ |
WILDIX Unified Communications As A Service AGREEMENT
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THIS HARDWARE AS A SERVICE AGREEMENT (this "Agreement") dated on ________ day of ________________, ________
BETWEEN:
WILDIX PARTNER name of WILDIX PARTNER ADDRESS OF THE FIRST PART |
- AND - |
CUSTOMER name of CUSTOMER ADDRESS OF THE SECOND PART |
(the Lessor and Lessee are collectively the "Parties") |
IN CONSIDERATION OF the mutual covenants and promises in this Agreement, the receipt and sufficiency of which consideration is hereby acknowledged, the Lessor leases the Equipment to the Lessee, and the Lessee leases the Equipment from the Lessor on the following terms:
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IN WITNESS WHEREOF WILDIX PARTNER and CUSTOMER have affixed their signatures by a duly authorized officer under seal on this ________ day of ________________, ________
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