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Security is a top priority for Wildix and all the security features are built-in inside the product, which means the Wildix System is Secure By Design.

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Intrusion detection over all services managed by the PBX (SIP / RTP / DNS proxy / NTP / Web), penetration tests are performed yearly and security reports summaries are released on request after signing an NDA to existing customers.

4. Back-up policy and tools:

Back-ups may be performed manually or scheduled at regular intervals by the end-user or the Wildix Partner.

5. Disaster Recovery Plan (DRP) description, recovery time objective (RTO) and recovery point objective (RPO):

Typical methodology is to recover and/or rollback from backup, which entails a maximum downtime period of 15 minutes. Process also makes use of site monitoring and SRE to start the procedure proactively if needed.

65. Architecture to ensure the service availability and data integrity:

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teams4widlix service integration scheme:

teams4widlix security:

• All call legs can be secured by TLS encryption. TLS 1.2 or later is supported
• Customer data held in the Microsoft security realm for both Teams and teams4widlix
• Teams users connect to the nearest Microsoft network POP
• The Microsoft network carries the voice traffic for nearly the entire journey
• Through teams4widlix node optimisation, traffic will step-off the Microsoft network near to the PBX or Trunk

teams4widlix features:

• Support for Teams in the browser version and native app
• Single sign-on with Microsoft 365 (Office 365)
• Inbound and outbound calls (internally and externally) within Teams
• Call control of any Wildix devices assigned to the user’s account, including desk phones, DECT
• Embedded SIP trunk that enables long-distance calls to 200+ countries
• Integrated Fax and SMS server
• Robust and reliable phone system that offers all the advanced telephony features
• No complicated setup and added costs; calling to and from Teams is available out of the box