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This document provides information on built-in security features of the Wildix system and Wildix services description. Updated: December 2022 Permalink: https://wildix.atlassian.net/wiki/x/vQFmBQ |
Security is a top priority for Wildix and all the security features are built-in inside the product, which means the Wildix System is Secure By Design.
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The scheme below displays the structure of WMS (Wildix Management System):
CLASSOUND
CLASSOUND is a fully Cloud-based service that goes beyond SIP trunks in its capabilities. Using CLASSOUND, companies can enjoy the full capabilities of a communications system with global coverage, combined with the security and maintenance they’d expect from a modern enterprise-grade VoIP system.
The scheme below demonstrates how CLASSOUND works:
Scheme of the CLASSOUND service:
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Note: "WMS" here implies the scheme provided in the section WMS Structure. |
The structure of the CLASSOUND Service on AWS Cloud ensures:
- Stability
- Reliability
- Resilience
- Security
CLASSOUND features
1. Private Ecosystem:
CLASSOUND service is not accessible for external access
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Reliability:
- 100% CLOUD based
- Global presence with AWS Availability Zones
- 99.98% availability provided with NAPTR/SRV
- Call failure rate 0,2%
- Call set-up time 1.4 sec
- Redundancy
- 24/7 Monitoring
Security:
- Isolated structure available only for Wildix Ecosystem
- Network security
- Direct connections to Local Country Networks
Global Coverage:
- 200+ Countries and Territories for Outbound calling
- 100+ Countries Local DIDs coverage
- Landline and Mobile DIDs
- Voice and SMS
CLASSOUND Service meets:
- Local Service Registration and Authorisation requirements
- General Data Protection Regulation requirements
- Emergency Service regulation requirements
Voice technologies:
- SIP with g711OPUS tG.729, G.711, OPUS, T.38.
- TLS for data protection
- SRTP - coming soon
3. No downtime:
NAPTR/SRV with end location changes on the flight, so no possibility for downtime inside the Ecosystem.
4. Other options fully compliant:
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Additional features:
- Instant Virtual Porting
- Bulk SMS sending
- Forwarding
- Bult-in Trunk setup
- Failover
- Filtering/Blacklists/Anti-spoofing
teams4wildix
With Wildix, you get a Microsoft Teams PBX integration that gives you all the telephony features a growing business needs to simplify communication and deliver more to the bottom line.
Wildix Call Features:
- IVR (interactive voice response) and call groups
- Call transfer
- Callbacks
- Listen, barge and whisper
- Call analytics
- Call recording
- Embedded fax server
Additional benefits of using Wildix for your Microsoft Teams PBX integration are:
- Wildix is available in 200+ countries, with the ability to connect multiple international offices on one Cloud PBX.
You get Collaboration and voice together. - Option to use WebRTC Kite
- Multiple CRM integrations
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Wildix offers 2 modes of Integration usage.
Mode 1. Collaboration Plugin: it provides access to all advanced features by Wildix.
Mode 2. MS Phone System: besides the advantages of Mode 1, it allows MS Teams users to place and receive calls using Teams Dialpad (Calls tab of the MS Teams interface).
teams4widlix service integration scheme:
teams4widlix features:
- Support for Teams in the browser version and native app
- Single sign-on with Microsoft 365 (Office 365)
- Inbound and outbound calls (internally and externally) within Teams
- Call control of any Wildix devices assigned to the user’s account, including desk phones, DECT
- Embedded SIP trunk that enables long-distance calls to 200+ countries
- Integrated Fax and SMS server
- Robust and reliable phone system that offers all the advanced telephony features
- No complicated setup and added costs; calling to and from Teams is available out of the box