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You can now disable attachments for fax and voicemail email notifications. To do this, go to WMS -> Dialplan -> General Settings and turn off the options for sending voicemail notifications and attaching fax files to emails. By default, attachments are included, but you can adjust this setting based on your preferences for better flexibility.
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Documentation: WMS Start Guide - English.
Email notification on licence overuse
We've added a daily email notification for PBX admins to alert them of any license overuse. The email is sent once a day at 10 AMa.m., ensuring timely updates on license usage. This helps prevent disruptions by keeping you informed about any overuse.
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We've made several design improvements to the Chats and Colleagues tabs, including updated icons, font styles and spacing in chats, improved avatar designs and increased space between names and avatarsuser picture design, along with added dividers between conversations for better clarity.
In addition, we've improved Collaboration header for a better user experience by removing Wizywebinar button if unavailable to a user, while adding the Settings button back for easy access, regardless of Wizywebinar availability. Links for Help, License , and About have been moved from the More section to the bottom of the User profile. A new "Set a Statusstatus" button has also been added in the User profile, which includes advanced status settings. You can now change your user status directly by clicking on the status icon in the redesigned Collaboration header. Enjoy a more streamlined and user-friendly interface!
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Documentation: Collaboration User Guide.
Improved 2-way SMS logic
We've enhanced the 2-way SMS functionality by implementing contact name lookup. Now, if an SMS is received from a number that exists in your Phonebook, the chat that is created will be named after the corresponding contact, making it easier to identify who the message is from.
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We've made several enhancements to the voice authorization login flow and user verification process to improve the overall experience:
Increased voice login attempts to to enhance accessibility.
Simplified voice login authorization process: Users now simply say, "With x-hoppers, my voice is my password" to access broadcasts. If the attempt fails, they're prompted to provide their extension and name. If a voice footprint is missing, users are asked to record it.
Validation for recorded files: We've added validation to ensure the quality of recorded files.
For a better user experience when assigning a headset, users will now join the conference immediately without entering the IVR menu or answering ChatGPT questions. To implement this new logic, the Dialplan should include two entries:
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Wairhotline: Dialed by the headset after assignment, it should be configured to bring the user directly into the conference.
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Additionally, we’ve added the possibility to enable voice authorization for users of specific departments only.
Documentation: https://x-hoppers.atlassian.net/wiki/x/AwAU.
Push-to-Talk
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messages to x-hoppers broadcast
You can now send audio Push-to-Talk messages from x-bees mobile app directly to x-hoppers broadcastsbroadcast. This feature enhances communication by allowing users to quickly share audio messages with a larger audience, making interactions more dynamic and efficient.
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Documentation: https://x-hoppers.atlassian.net/wiki/x/AYAx.
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Headset battery level updates
We've updated the logic to play a message that informs users about the battery level of x-hoppers headsets headset. This feature is enabled by default during voice authorization .
If you'd like to customize the default message, "Battery level is," you can do so by adding the following variable in WMS -> Dialplan -> General Settings -> Set Dialplan Variables:
| Code Block |
|---|
XHOPPERS_BATTERY_PROMPT=Battery level is %s. Make sure the headset is charged. |
In this variable, "%s" represents the battery level and can be used to announce the battery level information in your preferred format. This improvement ensures users are always aware of their headset's battery statusand ensures users are always aware of their headset's battery status. Additionally, if a headset's battery runs out or the headset is outside the base station's coverage area, the system will automatically unassign the license from the user.
Furthermore, we've enhanced x-hoppers Agents Stats report by adding battery level display. The report now shows the battery level of users' headsets both when they join and when they leave x-hoppers broadcasts.
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Documentation: https://x-hoppers.atlassian.net/wiki/x/AQAt, https://x-hoppers.atlassian.net/wiki/x/DQBF.
Department-specific announcements
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in x-hoppers broadcast
You can now make announcements in x-hoppers broadcasts targeted specifically to users in designated departments. This feature enhances communication by allowing you to deliver relevant information to specific teams, ensuring that the right messages reach the right people.
Additionally, we’ve added the possibility to enable user authorization by voice for users of specific departments only. These feature streamlines communication and improve security, ensuring that the right messages are delivered to the right people while maintaining a secure environment.
Documentation: https://x-hoppers.atlassian.net/wiki/x/AQAt.
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API improvements
We've enhanced the API endpoint used for searching CDS call recordings to improve functionality. You can now search by specific time and date by extending the GET /api/v1/PBX/recordings/ endpoint with the parameters from=<timestamp> and to=<timestamp>.
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POST /api/v1/PBX/recordings/download/ for downloading multiple recordings at once
GET /api/v1/PBX/recordings/download/<id> to check the download status
Documentation: https://docs.wildix.com/api-reference.
UI/UX improvements
We've made several UI/UX improvements to the CDS page in WMS -> PBX -> Call and chat history to enhance user experience and provide more precise data. Key updates include:
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