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Upgrade Procedure for MonoLED-BT/ DuoLED-BT Wireless Headset
Upgrade the Headset if you encounter any of the issues listed belowIn one of the first versions of the Headset delivered to customers, there are certain issues that can be fixed by upgrading:
- Impossible to hold/ unhold a call by pressing Multi-function button
- Virtual keyboard on Vision/ SuperVision doesn't work with connected DuoLED-BT
- LED indication is disabled after disconnecting second Android/iOS device
- LED indication is not switched to Auto/ away status
- No audio from mic in Wizyconf after hanging up a call
- Mic doesn't work in Wizyconf after a one-on-one call in Collaboration
- Beep sounds appearing after changing mic volume level on DuoLED-BT
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- Connect the Base Station to your PC via USB port
- Go to Quick Launch Toolbar -> right-click on WIService icon and select Settings
- Go to Headset Firmware Update tab and click Update button
Note Note: if your Headset is up to date, the upgrade is unavailable (Update button is greyed out).
- Follow the instructions to prepare the Headset to be updatedupgraded:
- Unpair all connected Bluetooth devices if the Headset is connected directly via embedded Bluetooth or disconnect the Base Station from PC
- Turn the Headset off and on by pressing Multi-function button
- Connect the Headset to you PC via USB port
- Once the Headset is prepared, you need to switch it to upgrading mode by pressing and holding Mute and Volume Down buttons for 5-6 seconds
- The upgrading mode is activated and the upgrade is in progress
- Once the Headset is updated, disconnect it from PC and connect the Base Station to continue the procedure
- When connected, the Base Station starts upgrading automatically
- After the upgrade is completed, click Done to finish
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