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Info

This Documentation describes how to use Partner Community, starting from lead creation and ending with managing opportunities.

Created: December 2021

Updated: October 2022

Permalink: https://wildix.atlassian.net/wiki/x/ahXOAQ

Table of Contents

Get Started

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Home

From the Home page, you can access Wildix Partner Community Guide, accept Incoming Leads and quickly create new Leads and Accounts. The Search Field allows you to find any information.

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  • From the Related Details and Actions Panel, you have access to all the detailed information connected with the Contact: you can review Contact History, Notes, upload files, create Tasks and upload files



Quote

Quotes represent proposed prices for products and services. Quotes can be created from and synced with Projects and emailed to customers. 

Create a Quote

  • Select a Project you want to generate a Quote for and click Create Quote button:
     

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Note

Note: Creating a quote for the first time, you may need to wait some seconds till the page loads.

Settings

In the Settings section, you can find the following information:

  • Account
  • Opportunity Name
  • Currency
  • Geography
  • ID of the quote that is being prepared
  • Quote status (e.g. Draft)
  • Proposal Name: a name autogenerated by the system, but you can enter a preferred custom name
  • Playbook: Wildix Partners (default value)
  • Contact: contact indicated in your Project details 
  • DealRoom Publish Name: a name autogenerated by the system, but you can enter a preferred custom name
  • Expiration Date: expiration date of the proposal. By default, it is one month from the quote generation, but you can enter a custom date if required.  
  • Document Type: it is DealRoom by default.
  • DealRoom Template: Wildix (default value)
  • Document Template: Proposal V2 (default value)
  • Proposal Summary Template: Internal (default value)

General Questions

  • Opportunity Type: synced from Project Details (New Business/ Existing Business/ Existing not with Wildix)
  • Implementation Date: select the date when the project starts (when all licenses get activated, etc.). By default, the first date of the next month is displayed. 
  • Choose the Billing Frequency: depending on the product chosen (Collaboration, x-bees, or x-hoppers), there are relevant billing frequency options available.
  • Choose the Commitment: choose if you wish to commit for 3 or 5 years or proceed without commitment.
  • Product of interest (read-only field): the product you’ve previously chosen for your project. You can select licenses for the chosen product, as well as devices in the Bundle section.
  • Choose Addons: here you have the following options:
    • Additional Items: these include PBX, Phones, Headsets, W-AIR, Networking, Conference, Media gateways, Power supplies - anything you would like to add outside of the bundle.
    • Licenses Upgrade: here you can get x-caracal, Wizywebinar, Wizyconf, MS-PhoneSystem license or add storage and get Static IP
    • CLASSOUND: lets to order New DID, Full Porting, Outbound Only, New Free Phone
    • Miscellaneous items: includes such services as Installation, Maintenance, Internet Connection

  • PBX Model: choose the preferred option (Cloud or VM/HW PBX)
  • Region: Select region
  • PBX DNS Name: enter name of the PBX

    Note

    Note: You can select multiple addons if required. Depending on the chosen addons, the relevant sections appear on the page.


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Choose a license and repeat the steps described above. 

Additional Items

Note

Note: Additional items are displayed only if the relevant item is selected in Addons field of the General Questions section. 

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To add other additional items, just click the + (Add) button and repeat the steps. 

Licenses Upgrade

Note

Note: The section is displayed only if the relevant item is selected in Addons field of the General Questions section.

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  1. Choose if you want to add Storage (size x10 GB) and get Static IP and indicate the preferred number
  2. x-caracal: choose if you need x-caracal license
  3. Wizywebinar: indicate if you need Wizywebinar license. If positive, fill out the below field:
    Wizywebinar Licenses Quantity: enter the preferred number of licenses
  4. MS-PhoneSystem: select if MS-PhoneSystem is required. 

CLASSOUND

Note

Note: CLASSOUND section is displayed only if the relevant item is selected in Addons field of General Questions. 

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  • Depending on service chosen, fill out the necessary fields. E.g. for New DID, fill out region, country, ZIP code, DID range, and quantity. 

    Note

    Note: In case of choosing the Full Porting option, an additional section, Instant Virtual Porting appears below, where you can choose if you want to use the option or not:


    To learn more about the feature, check out the documentation: CLASSOUND Instant Virtual Porting


Miscellaneous items

Note

Note: Miscellaneous items are displayed only if they are selected in Addons field of General Questions. 

  • In Miscellaneous Items field, choose the preferred service: Installation, Maintenance, Internet Connection. 
  • Cost: indicate cost of the service
  • Service or Capex: select type (Service in case it's recurring, e.g. monthly or Capex) 

Tax

Note

Note: Tax calculation is applicable for US Partners only. 

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See the section Get Tax for more details. 

Billing Information

Billing information is synced from Account data. 

Products Summary 

In the Products Summary section, you can see the list of all items of the quote, including such information: item name, sale price, quantity, commitment discount, cost per item, total cost, description, billing frequency, etc.:

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The Quote Line Items page opens:

Get Tax 

Note

Note: Applicable only for US Partners.

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Note

Note: After generating the order and clicking Send to SAP, US partners can see a breakdown of taxes for each product in the Tax section and see different types of taxes (before converting quote to an order, there was the total amount of taxes only).


Task

Tasks represent business activities such as making calls, sending quotes or other to-do items.

Note

You can also create and manage Tasks in Lead, Account, Project and Contact tabs, under Open Activities or Actions menus.

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  1. Partner Opportunities Report shows the detailed information about Projects



  2. Amount Opportunities Report shows the total amount of all created Quotes



  3. Close Date Opportunities Report shows when Projects are closed

     

Settings

From Settings menu, you can access Home tab, edit your personal Profile and check your Company Account.


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