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Make sure that these ports are open on your router / firewall in order to be able to access and use different Wildix services. It is recommended to open incoming custom secure port or default 443 from outside on PBX. Updated: May 2024 Permalink: https://wildix.atlassian.net/wiki/x/NhXOAQ |
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Cloud PBX
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- TCP 80 HTTP
- TCP 443 HTTPS
- all types ICMP
- TCP 5060-5061 SIP
- UDP: 5060 SIP
- UDP 10000-59999 RTP
- UDP 123 NTP
- TCP 5222-5223, 5269, 5280 ejabberd
- TCP 7008 smsd
- TCP/ UDP 3478 turn
- TCP 4222 gnats
- TCP 10050 zabbix
- TCP/ UDP 514 rsyslog
Access to external servers:
- addons.wildix.com
License activation / check
Access to external servers:
- wmp.wildix.com, 443 (outbound, TCP)
- pbx-api.wildix.com, 443 (outbound, TCP)
Upgrade
Access to external servers:
- WMS-5.04 and WMS-6.xx
- wmp.wildix.com + packages.wildix.com, 443 (outbound, TCP)
- WMS-5.01-5.03
- wmp.wildix.com + aptly.wildix.com, 443 (outbound, TCP)
- WMS-4.xx
- wmp.wildix.com + apt.wildix.com, 443 (outbound, TCP)
Upgrade of devices
Starting from WMS 6.05, in case of Hardware or Virtual PBX:
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Access to external server:
- ssl.wildix.com, 443 (outbound, TCP)
Text-to-speech
Access to external servers:
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Access to external servers:
- operator-01-f.wildix.com
- operator-02-f.wildix.com
Port:
- incoming: TCP 443, TCP 5061 or another custom secure port
- RTP: e.g. UDP 10000-15000 (check SIP-RTP page in WMS Settings -> PBX (VM and HW PBXs RTP page)
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- classound-namelookup.wildix.com, 443 (outbound, TCP) - starting from WMS 6.02.20230201.1 or higher (available for the USA and Canada)
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Access to external servers:
- api.wildix.com, 443 (outbound, TCP)
Remote provisioning of devices
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Access to external servers:
- auth.wildix.com, 443 or another custom secure port (outbound, TCP)
- 3.65.155.111, 443 or another custom secure port (outbound, TCP)
- 3.65.155.145, 443 or another custom secure port (outbound, TCP)
Cloud-stored group chats
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Access to external servers(both PBX and Client):
- auth.wildix.com, 443 (outbound, TCP)
- fs.wildix.com, 443 (outbound, TCP)
WIService
(Wildix Integration Service, used by CDR-View, Screen Sharing, Headset Integration, Fax printer, Click2call from Windows, Popup App and other Wildix applications):
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Access to external servers:
- kite.wildix.com, 443 TCP, 5061 TCP, 10000-1500 UDP (outbound)
- ws2sip.wildix.com, 443 TCP or another custom secure port, 10000-15000 UDP (inbound)
iOS/Android
- SIP: TCP 443
- XMPP: TCP 443
- Configuration: TCP 443
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For push notifications: 443 TCP to notifications.wildix.com; PBX must be connected to the internet and be able to communicate with notifications.wildix.com server
- Android: a direct, unproxied connection to the Google Cloud Messaging server on these ports: TCP 5228; TCP 5229; TCP 5230 and TCP 443
- iOS: a direct, unproxied connection to the Apple Push Notification servers from smartphone is necessary on ports TCP 5223; TCP 2195; TCP 2196; TCP 443
Important: use a transparent port forwarding scheme between the external port on the firewall and the external custom secure port on the PBX, example: 4443 – 4443
Note Note: Starting from WMS 6.06.20240425.1, the service used for sending push notifications was changed from push.wildix.com to notifications.wildix.com. Make sure to use notifications.wildix.com for WMS 6.06.20240425.1 and higher.
Video Conference
WebRTC Wizyconf videoconference
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Access to external servers (both PBX and Client):
- vnc.wildix.com, 443 (outbound, TCP)
- kite.wildix.com, 443 (outbound, TCP)
Screen sharing
Access to external servers (both PBX and Client):
- vnc.wildix.com, 443 (outbound, TCP)
- kite.wildix.com, 443 (outbound, TCP)
Other Services
SMS sending with remote GSM gateway
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- WMS 6.xx PBXs
- pbxlogging6-<minor version>.wildix.com (dynamic IP list), 20514 (outbound, TCP)
- WMS 5.02+ PBXs
- pbxlogging5-<minor version>.wildix.com (dynamic IP list), 20514 (outbound, TCP)
- WMS 4.0 PBXs
- pbxlogging4-<minor version>.wildix.com (dynamic IP list), 514 (outbound, UDP)
Zabbix monitoring
- TCP 8099 for IP 63.32.222.64
- TCP 10050 for local Zabbix
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- WMS-4.xx PBXs
- vpn4.wildix.com, 443 (outbound, TCP)
x-bees
x-bees also requires the following external servers to be open on your router/ firewall:
- app.x-bees.com
- api.x-bees.com
- login.x-bees.com
- chat.wildix-chat.com
- avatars.wildix.com
- cognito-idp.eu-central-1.amazonaws.com
- wda.wildix.com
- wda-ws.wildix.com
- wim.wildix.com
- fs.wildix.com
Firewall Checker
Check open ports
Access to external servers:
- api.wildix.com, 443 (outbound, TCP)
- api.wildix.com, 443 or another custom secure port (inbound, TCP)
Check External IP
Access to external servers:
- checkip.wildix.com, 80 and 443 (outbound, TCP)
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