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This Document describes the common RMA regulations for Italy, DACH region, France, the UK and the USA. The separate Document of how to open an RMA request on WMP: link. Created: November 2021 Permalink: https://wildix.atlassian.net/wiki/x/yBPOAQ |
Table of Contents
Introduction
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- Open a ticket via OTRS Support US to report any faults with an item(s)
- Wildix Tech Support US verifies the request and its warranty coverage. If the fault is confirmed and the item is covered, open an RMA request on WMP and request a return label by sending an email to logistics@wildix.us with com with the RMA Number and dimensions and weight of a box
- Ship the item to Wildix USA at Wildix expense
- Upon receiving the item, Wildix checks and replaces/ recovers it and ships it back to you at Wildix expense
- If the item is found to be accidentally damaged, it is scrapped. In this case, Wildix Tech Support US contacts a person who opened the RMA request, attaching photos or other evidence
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