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This guide explains how to manage conversations with users that come from personal link, meeting scheduler or website widget. Other x-bees documentation: x-bees documentation. Created: September 2023 Updated: February 2024 Permalink: https://wildix.atlassian.net/wiki/x/AQBHEQ |
Table of Contents
Introduction
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Other actions include possibility to assign conversation to another agent or service, create a CRM lead and add contact to a phonebook.
In both one-on-one and group conversations with external users, the Info frame displays information about an external user first:
In case of a group conversation with multiple external users, the user to be displayed on the Info frame is selected randomly.
Assign conversation
The conversation can be assigned to a particular agent of a Service (Call group). You can assign a conversation to yourself or any other agent.
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