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- Schedule: calendar opens enabling you to schedule a conference in the participants' calendars
- Email: your email client opens enabling you to send a customized email invitation to all the members
- Notifications: lets to mute conversation for 1/ 2/ 4 hours or forever
- More: provides the options to Edit conversation or Leave conversation
In case there are external members in the conversation, the Info frame displays the information about an external member first, and then the list of members:
For group conversations with multiple external users, the external user to be displayed on the Info frame is selected randomly.
Members of the conversation
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When a Guest User schedules a meeting, a dedicated conversation is automatically created:
The conversation can also be assigned to a particular agent of a Service (Call group). Service is determined automatically. You can assign a conversation to yourself or any other agent.
To assign the conversation to yourself, click Assign to me:
To assign conversation to another agent, select service and choose an agent from the Assignee drop-down list:
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Note:
Limitation:
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When a guest user clicks the Start new conversation button via the Meeting Scheduler or your Chat link, x-bees looks up if the guest had a conversation with the same agent before – if positive, the communication continues in the same channel.
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You can also transfer a call to a Call Group via drag and drop on the Favorites tab:
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Limitation: Call transfer to a call group currently doesn’t work in case of a remote call transfer, which will be fixed in future releases. |
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x-bees Analytics is an advanced analytics tool which lets to monitor any data you need in a highly customizable manner.
See more in documentation: x-bees Analytics.
x-bees Chrome extension
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