Scroll export button | ||||||||
---|---|---|---|---|---|---|---|---|
|
...
In case of clicking on the AI Assistant icon next to a message in the conversation, on the AI Assistant screen that appears you can see the message itself, as well as the list of actions you can perform with the message:
Create a new command
You can create a new custom command via Settings (1) or by clicking on the + icon (2):
...
When a Guest User schedules a meeting, a dedicated conversation is automatically created:
The conversation can also be assigned to a particular agent of a Service (Call group). Service is determined automatically. You can assign a conversation to yourself or any other agent.
To assign the conversation to yourself, click Assign to me:
To assign conversation to another agent, select service and choose an agent from the Assignee drop-down list:
Note |
---|
Note:
Limitation:
|
When a guest user clicks the Start new conversation button via the Meeting Scheduler or your Chat link, x-bees looks up if the guest had a conversation with the same agent before – if positive, the communication continues in the same channel.
...
x-bees Analytics is an advanced analytics tool which lets to monitor any data you need in a highly customizable manner.
See more in documentation: x-bees Analytics.
x-bees Chrome extension
Anchor | ||||
---|---|---|---|---|
|
...