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WiIdix Integrations Changelog: new features, improvements and fixes for Wildix Integrations with third-party software products and web applications: Salesforce, Citrix, Infusionsoft, Zoho etc Integrations webpage: https://www.wildix.com/integrations/ Other changelogs: https://www.wildix.com/new-releases-and-updates/ Link for sharing: https://wildix.atlassian.net/wiki/x/2h7OAQ |
teams4Wildix Integration Date: 10.04.2024
Improvements
[WMS-19103] - wim: improved the installation process of Microsoft Teams Presence integration
- In WMS -> PBX -> Integrations -> Cloud Integrations, after clicking Install the integration, the status now changes first to Installing and only after the installation is complete, the status is changed to Installed.
- Added Warning and Broken statuses, displayed in Microsoft Teams Presence section on the Cloud Integrations tab in case of any issues with synchronisation (Warning status), or if the integration stopped working for some reason (Broken). Broken status is also displayed in case of an attempt to install integration with an account which is already used.
[WMS-19614] - wim: added possibility to disable presence sync between Wildix PBX and Microsoft Teams for agents who use phones only, which helps to avoid an issue when user status was displayed as Away when only phone was used
How-to: Custom extensionAttribute “sipOnly” should be set in users Microsoft Account.
HubSpot and Salesforce Integrations in x-bees Date: 29.03.2024
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- PBX should be updated to WMS v. 6.05.20231229.4 or higher
- Cloud Analytics should be activated in WMS -> PBX -> Features
- Any other calendar integrations (Google Calendar or Microsoft 365) should be deactivated, otherwise Microsoft Teams presence sync won't work
- Important: If you have previously activated Microsoft Teams Presence, you need to reactivate it for 2-way presence sync
How-to:
- Go to WMS -> PBX -> Integrations -> Cloud integrations
- Click Microsoft Teams Presence
- Click Install and log in to your Microsoft account
- Once your user status is changed in Collaboration/ x-bees, it is automatically aligned in Microsoft Teams
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Salesforce Integration Date: 22.12.2023
Improvements
[WMS-17643] - wim: released a new version of Salesforce integration with x-bees
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Salesforce Lightning Integration v. 1.33.0 Date: 07.12.2023
Improvements
[WMS-18051] - int: added possibility to generate DTMF during a call from Salesforce Wildix integration
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[WMS-16406] - wda: added possibility to sync user presence status from Microsoft Teams to Collaboration / x-bees
How-to:
- Go to WMS -> PBX -> Integrations
- Proceed to the Calendars tab (or to x-bees tab in case of a PBX with x-bees licence)
- Click Microsoft Teams Presence
- Click Install
- Log in to your Microsoft account
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Salesforce Integration v 1.24.0 Date: 25.03.2021
Fix
[WMS-10830] - int: fixed an issue with Contact name being not displayed if a phone number contained special characters in Lightning and Classic versions
Salesforce Integration v 1.23.0 Date: 25.03.2021
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