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Make sure that these ports are open on your router / firewall in order to be able to access and use different Wildix services. It is recommended to open incoming custom secure port or default 443 from outside on PBX. Updated: February 2024 Permalink: https://wildix.atlassian.net/wiki/x/NhXOAQ |
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Cloud PBX
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License activation / check
Access to external servers:
- wmp.wildix.com
- pbx-api.wildix.com
Port:
- outgoing TCP 443
Upgrade
Access to external servers:
- wmp.wildix.com + packages.wildix.com - used by WMS-5.04 and WMS-6.xx
- wmp.wildix.com + aptly.wildix.com - used by WMS-5.01-5.03
- wmp.wildix.com + apt.wildix.com - used by WMS-4.xx
Port:
- outgoing TCP 443
Upgrade of devices
Starting from WMS 6.05, in in case of Hardware or Virtual PBX, grant access for the PBX to the following services via port 443:
Access to external servers:
- firmwares-cdn.wildix.com
- wps.wildix.com
Port:
- outgoing TCP 443
Remote support
Access to external servers:
- vpn4.wildix.com - used by WMS-4.xx PBXs
Port:
- outgoing TCP 443
Rsyslog
Access to external servers:
- pbxlogging6-<minor version>.wildix.com (dynamic IP list) - used by WMS 6.xx PBXs
- pbxlogging5-<minor version>.wildix.com (dynamic IP list) - used by WMS 5.02+ PBXs
- pbxlogging4-<minor version>.wildix.com - used by WMS 4.0 PBXs
Port:
- outgoing: UDP 514 - prior to WMS 5.02
- outgoing: TCP 20514 - starting from WMS 5.02
...
- UDP 5060 or another custom port specified in trunk settings
Devices sync with portal
Access to external servers:
- api.wildix.com
Port:
- outgoing: TCP 443
Remote provisioning of devices
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- TCP 443 (default) or another external secure port (SIP-RTP page in WMS Settings -> PBX (VM and HW PBXs)
- UDP 5060 – TCP 5061 for SIP registration
- RTP:
- VM/ HW PBX: e.g. UDP 10000 - 15000 (Note: The range depends on the number and type of licenses on the PBX; check SIP-RTP page for details)
- Cloud PBX: UDP 10000-59999
Check open ports
Access to external servers:
- api.wildix.com
Port:
- outgoing: TCP 443
- incoming: TCP 443 or another custom secure port
Check External IP
Access to external servers:
- checkip.wildix.com
Port:
- outgoing: TCP 443, TCP 80
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Access to WMS network nodes between PBXs.
Port:
- incoming: UDP 1194
| Note |
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Starting from WMS v 5.03.20210826.1, the following ports must be opened for the correct work of calls between nodes: 443 (or custom secure port) + RTP ports (on SIP-RTP page). |
Access to external servers:
- turn.wildix.com (to find a PBX public IP address for WMS Network correct functioning)
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Contact lookup during incoming/outgoing CLASSOUND calls
Access to external servers:
- classound-namelookup.wildix.com - starting from WMS 6.02.20230201.1 and available for the USA and Canada
Port:
- outgoing: TCP 443
Collaboration and Web Phone
- TCP 443 (default) or another external secure port (SIP-RTP page in WMS Settings -> PBX (VM and HW PBXs);
- RTP:
- VM/ HW PBX: e.g. UDP 10000 - 15000 (Note: The range depends on the number and type of licenses on the PBX; check SIP-RTP page for details)
- Cloud PBX: UDP 10000-59999
Access to external servers:
- addons.wildix.com
Cloud analytics in Collaboration
Access to external servers:
- Auth.wildix.com
- 3.65.155.111
- 3.65.155.145
Port:
- outgoing: TCP 443 or another custom secure port
- incoming: TCP 443 or another custom secure port
Cloud-stored group chats
Access to external servers:
- chats1.meet.wildix.com
- chats2.meet.wildix.com
Port:
- outgoing: TCP 5269
- incoming: TCP 443 or another custom secure port
...
- Auth.wildix.com
- fs.wildix.com
Port:
- outgoing: TCP 443
Screen sharing
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- vnc.wildix.com
- kite.wildix.com
Port:
- outgoing: TCP 443
iOS/Android
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- firmwares.wildix.com
WebRTC Kite service
Access to external servers:
- kite.wildix.com
- ws2sip.wildix.com
Port:
- outgoing: TCP 443, TCP 5061, UDP 10000-15000
- incoming: TCP 443 or another custom secure port, UDP 10000-15000
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For file/ image sharing, enable the rules specified in this section: File / image sharing.
Text-to-speech
Access to external servers:
- tts.wildix.com
Port:
- outgoing: TCP 443
Zabbix monitoring
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Access to external server:
- ssl.wildix.com
Port:
- outgoing: TCP 443
CLASSOUND
Access to external servers:
- operator-01-f.wildix.com
- operator-02-f.wildix.com
Port:
- incoming: TCP 443, TCP 5061 or another custom secure port
- RTP: e.g. UDP 10000-15000 (check SIP-RTP page in WMS Settings -> PBX (VM and HW PBXs RTP page)
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