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After the call, you can see the links to open or download the transcription in the conversation:

View real-time transcription on Live Dashboard

You can also view the transcription of a call/ conference via Live Dashboard. For this, click on the Transcription button next to the necessary conversation:

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Get transcriptions of calls and conferences

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  1. Proceed to the necessary Contact -> Activity
  2. Choose the activity 

  3. On the Details tab -> Task Information -> Comments section you can find the call summary and transcription:

    Note

    Note: The data that can be displayed in Comments is limited to 32 KB (around 32000 characters) according to Salesforce regulations. If the transcription exceeds this limit, the transcription is cut. You can find the full text of the transcription in Related -> Files (see step 4 below). 


  4. On the tab Related you can find the attached file with the complete transcription of the call:

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