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Introduction 

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1. Within Autotask, click on the menu icon next to the Search field ->  navigate to Admin -> Account Settings & Users:
   

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2. On the Account & Settings tab, expand the option RESOURCES/USERS (HR) and click Resources/Users:

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3. Click on the arrow icon next to the button +New -> select option New API User:

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4. Fill out the necessary fields in the section General:

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Click Generate Secret and make sure to save the password somewhere safe for later usage.
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6. In API Tracking Identifier section, select the option Custom (Internal Integration) -> enter custom name of the integration, e.g. Wildix, in the field Internal Integration Name and copy the Tracking Identifier for further usage:
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7. In the Line of Business section, drag all relevant line items that relate to reading contact data to provide access to the relevant areas:
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8. Click Save & Close at the top of the page:
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Enable Wildix integration with Autotask

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1. Install Wildix ClickToCall browser extension:
   1. Download the folder to your device and unzip it: LINK
   2. Go to Google Chrome browser Settings -> More tools -> Extensions:
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   3. Make sure Developer mode is turned on (1) and click Load unpacked (2):
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   4. Select the folder you've downloaded:
      
      
      
2. Pin the extension: click on the Extension icon in browser -> click Pin next to ClickToCall:
   
    
   
3. Click More actions (1) next to ClickToCall extension -> proceed to Options (2):
   
   
   
4. The Datto API variables screen appears. Enter the following data:
   
   1. Zone: information about Autotask PSA API Zones
   2. API integration code: enter the code copied from Tracking Identifier field in Datto
   3. User Name: enter data copied from Username (Key) field when creating API User in Datto
   4. Secret: enter Password (Secret) generated for API User in Datto
      
      
5. Click Save:

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