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Info

The document describes how to start a conference in x-bees and use x-bees conference features.

x-bees documentation: link.

Updated: December 2023January 2024

Permalink: https://wildix.atlassian.net/wiki/x/AQACCg


Warning

Screen sharing issue on macOS using Google Chrome

Due to detected issues in Google Chrome, it might be impossible to use screen sharing.

To resolve the issue, take the following steps:

  1. Update Chrome to the latest version
  2. Refresh permissions: go to macOS System Preferences -> Security & Privacy -> Screen Recording -> uncheck and check Google Chrome checkbox

...

  1. To use the feature, click three dots (More actions) -> Enable Picture-in-Picture:

2. When enabled, picture-in-picture view of the selected / active user stays on top of your other windows. Hovering the mouse over the picture-in-picture screen, you have the following options:

  • Mute/ unmute
  • Start/ stop video
  • Leave conference
  • Back to tab (returns you to the x-bees tab with the conference and disables the Picture-in-Picture option) 

Image ModifiedAlso, on the picture-in-picture view, you can see:

  • if microphone of a user is enabled or not
  • raised hands: names of the first three users who raised hands as well as how many more raised hands there are 
  • preview of videos 
Note

Limitation: 

  • When you or another user disable the video, the avatar displayed in PiP view is not the one uploaded by the user, but the default one (with user initials).

Other control options

In addition to being able to decide whether participants should start with their webcams and microphones enabled/ disabled, there are other options available for PBX users:

...

Note

Note:

  • By default, Subtitles are disabled. 
  • To enable Subtitles, Transcription should be turned on. If Transcription is disabled, the Enable subtitles button is inactive. 

  • Transcription is enabled in English by default, if there are external users in the conference. 

  • The recording of the conference is started automatically if Transcription is enabled. Complemented with some other x-bees features coming up in future, this will allow agents to easily view the meeting data whenever required and never miss out anything important. If you do not want the conference to be recorded, you can disable it anytime via More actions (three dots) -> Stop recording.

  • The languages that are currently supported are: English, English (British), English (Australian), Spanish (United States), Italian, French, French (Canadian), German, Portuguese (Brazilian), Japanese, Korean, Chinese (Simplified), Hindi, Thai.

Summary of the conference and transcription are sent to emails of the PBX users participating in the conference, if Transcription was enabled:

Image Added

Face expression analysis

You can monitor participants' mood during the conference with the Display emotions feature. 

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