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  • Modify the IVR for xhoppers Dialplan by specifying extensions, Call groups, audio files etc present on your PBX

Tip

For Message For Operator, you can create your own audio files using TTS in WMS Sounds or upload these files:

View file
namemanagercall.alaw
View file
namesalescall.alaw
View file
namecustomercare.alaw
.

...

Tip

If you need to customize Dialplan procedures to your specific language, install a dedicated sound package that corresponds to your language in WMS Settings -> PBX -> Language & Region and make changes for the following Dialplan applications:

  • Set -> Language

  • Play sound

  • Speech to text

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Note: Detailed description of x-hoppers Analytics can be found in x-hoppers Agents and Stores Stats.