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This guide explains in detail each Dialplan application and provides practical examples and use cases. Updated: October 2021 Permalink: https://wildix.atlassian.net/wiki/x/ahDOAQ |
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Basic information on how Dialplan works: Dialplan: How does it work?
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Call coming from 021234533 must be routed to the user 133, call coming from 021234532 must be routed to the user 132, etc: Set number -> remove – 7 -> prepend digits – 1 (DID management). Here is an example of Dialplan configuration for incoming calls (“main”) in this case:
Dial the trunk
Routes the call through the specified trunk.
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Here is an example of the Dialplan procedure for incoming calls (“main”), where an incoming call to the tech support number is first routed to the tech support group, if no one answered within the timeout of 20 seconds, the call is routed to the sales group:
Conference
Puts the call into multiconference.
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