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What did you have to do previously, to inform callers of your plans and status? Well, you had to record a dedicated Voicemail greeting in case you are busy or unavailable. From now on, everything you need to do is set your user status and specify the status message and the duration period.

Here is how it works:

https://youtu.be/kZxmmxaKbQk 

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Just write down your text, select the voice and generate the audio file. You can adjust volume, pitch and pitch. Save the file once you are satisfied with the output and use it in Dialplan when you need it.

Watch the video:

https://youtu.be/ljHQPyi2bSs 

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Thanks to support of variables, such as ${CALLERID(name)} you can create interactive voice responses, make a query to a Database, execute a script, etc.

Watch the video: 

https://www.youtube.com/watch?v=vJ2aZFkyX70

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How-to:

• It is necessary to first set the language using “Set” application

• Write a text using “Play sound” / “Play sound and wait for digits” applications

• To learn more about variables, read the Smart Dialplan guide: Smart Dialplan - use of Custom Applications

• You can jump to another Dialplan procedure based on TTS result: use “Jump to if” application with Condition "${TTSSTATUS}"!="SUCCESS" ("UNDEFINED"/"FAILURE")

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• IVR_ASR (yes / no, default = yes) for Dialplan application
• IVR_ASR_SERVICES (yes / no, default = yes) for Feature code

DEMO Video: 

https://www.youtube.com/watch?v=mcMpy0WfT7U 

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Documentation: How to configure IVR via ASR with Directory in Dialplan

Demo video:

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