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Wildix Business Intelligence (WBI) is a pure innovation--a set of services that, thanks to Artificial Intelligence (AI), allow businesses to significantly automate and streamline their daily processes and communication. Updated: January 2021 Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/3QM8AQnxTOAQ |
Table of Contents
All WBI services are available only with:
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- Set Global Dialplan variable REPORT_USER_STATUS_FOR_EXT_CALLS=all in WMS -> Dialplan -> General Settings or in a separate Dialplan procedure
Set language En or En-us in Dialplan procedure used for managing external calls
Caller name pronounced for calls to user's mobility number
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How-to:
It is necessary to first set the language using “Set” application
Write a text using “Play sound” / “Play sound and wait for digits” applications
To learn more about variables, read the Smart Dialplan guide: Smart Dialplan - use of Custom Applications
You can jump to another Dialplan procedure based on TTS result: use “Jump to if” application with Condition "${TTSSTATUS}"!="SUCCESS" ("UNDEFINED"/"FAILURE")
Example of a Dialplan configuration:
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With the help of Speech Synthesis Markup Language, you can make your TTS responses seem more like natural speech. Consult TTS Synthesis Markup Language for details. |
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If a caller is not found in the colleagues phonebook and in the enterprise’s shared phonebooks, the system searches in online resources.
It’s possible to disable the service by adding the Global Dialplan variable EXTCONTACTLOOKUP=no.
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It happens that you are on a meeting and you have no opportunity to listen to an important Voicemail you have just received. From now on you can read Voicemails using Speech To Text service directly in your email and reply easily.
Notes:
Feature is enabled by default (can be disabled in WMS Dialplan -> General Settings, “Convert Voicemails to text and send by email”)
Language of the caller party who recorded the message is used for transcription
Transcripts can be created correctly, only if the corresponding language package is installed on the PBX
- Limitation: 1 min max for each audio file
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In the same way, saving a transcript of a Wizyconf conference allows you to prepare a written summary of the meeting within minutes, easily find some important point or topic and know exactly who said what.
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