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Also, x-hoppers offers an integrated QR code system, which can provide store clerks with instant buyer alerts and lets you gather analytics on customer engagement. The system logs each occasion of scanning a QR code by customer. To set up the QR code system, you need to create dedicated pages on your web server, each page devoted either to a category of products or a separate product. Then, generate QR code for each of these pages, print and attach them wherever required in the store, letting customers request for assistance right on the spot. See more in the QR code system section of this guide.

Requirements 

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DeviceBackOfficeHelperHopperSalesFloorHopperSalesFloorHopper + AISuperHopper + AI
Ideal for: For SIP devicesAdministration and support users who don't face customers Customer care, contact center, users who need access to integrations Retail assistants who work on the shop floorRetail assistants who work on the shop floorManagers and supervisors
Free minutes for outbound calls100 min3000 min3000 min3000 min3000 min3000 min
SMS included100 sms200 sms1000 sms1000 sms1000 sms1000 sms
Chats and videoconferencing➖✅✅✅✅✅
Using x-bees apps➖✅✅✅✅✅
Adding guests to conversations➖➖✅✅✅✅
Integrations➖➖✅✅✅✅
Personal contact-me link, meeting scheduler, website widget➖➖✅✅✅✅
Website widget setup➖➖➖➖➖✅
Max number of devices / callsUp to 1 device / 2 callsUp to 10 devices / 4 callsUp to 10 devices / 8 calls

Up to 10 devices / 8 calls 
(max 2 calls on DECT headset) 

Up to 10 devices / 8 calls
(max 2 calls on DECT headset)

Up to 10 devices / 8 calls 
Contact center events logging➖➖✅✅✅✅
DECT headset included➖➖➖✅✅➖
Internal broadcast channel➖➖➖✅✅➖

Customer service powered by AI prompts

➖➖➖➖✅✅

Wallboard and analytics

➖➖➖➖➖✅


Note

Note:

  • Before WMS Beta 6.04.20230920.1:
    You need to assign "Business" license to all the users who need "x-hoppers-SalesFloorHopper" and "x-hoppers-SalesFloorHopper_AI" licenses.
    Possibility to assign all types of x-hoppers licenses on PBX for each single user is coming soon. 

  • Starting from WMS Beta 6.04.20230920.1:
    The relevant licenses can be assigned to users via WMS -> Users -> Edit user -> License type field. See more in PBX Licensing and Activation - Admin guide (section "Assign correct license type to each user").

    Warning

    Current limitation: Users that have x-hoppers-HelperHopper / x-hoppers-SalesFloorHopper + AI licenses, need to be assigned x-hoppers-SalesFloorHopper license in WMS.


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Note

Note:

  • The support starts from WMS 6.03.20230630.3. 
  • The feature works only if there is an x-hoppers license available on the PBX.

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Record in-store conversations (listen in CDR-View)

Starting from WMS 6.03.20230630.3, it is possible to record in-store conversations and listen them via CDR-View. The recording starts when user unmutes himself in the conference and begins talking.

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  1. In WMS, navigate to Dialplan menu -> Dialplan rules tab
  2. Download and import the "ChatGPT" Dialplan procedure.bkp required for ChatGPT Integration
  3. Modify the users Dialplan by adding the following Dialplan applications under Set -> Language:

    • Speech to text -> insert Please unmute and say question for Chat GPT, or wait to join the broadcast (or any customized text)

    • Jump to if -> "${RECOGNITION_RESULT}"="question" -> ChatGPT procedure

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