Scroll export button scope current template-id 0fa09813-8b86-460a-aa1d-ef450a80e9ce quick-start true add-on Scroll PDF Exporter
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- Under Settings, tap Calls and set up call forwarding rules for every Call class
Inbound services ("Contact center")
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- Under Status, enable Inbound services
- Enable the switch next to Inbound service requests: the switch allows you to dynamically join the inbound services (call groups)
- Under Inbound services: enable those services (call groups from your PBX) that you would like to join as a call agent (in this menu you cannot change the status in services, to which you were added statically via WMS)
Integrations
On the Integrations screen, you can see the list of connected integrations and their status. Some integrations many need authorization. In this case, there is the button Activate in front of the relevant integrations. Integrations that are connected and do not require authorization are displayed as Active in Settings -> Integrations.
In case there is an integration that is not active for a user and requires authorisation, a notification pops up that leads to Settings -> Integrations tab, where the user can activate the integration. The notification is displayed when opening Info frame with inactive integrations or when using the search.
If you do not want the notifications to be displayed, in Settings -> Integrations, disable the option Allow notifications.
For more details about iFrame integrations, check out the documentation: How to manage iFrame integrations in x-bees
Check the current version
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- From the Inbox: tap and hold a particular conversation, then tap Hide or tap Leave conversation
Conversation tabs
Conversations on the Inbox page in x-bees are split by the following tabs:
- All: displays all available conversations
- 1-1: displays one-on-one conversations with internal users
- Group: displays group conversations with internal users
- External: includes both one-on-one and group conversations with external users
Calls
You can dial any internal or external number. You can search your Colleagues directory and your shared Phonebooks contacts.
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Starting from iOS app v. 1.17.1.120512 and Android app v. 1.17.1.120512, it is possible to share items (e.g. images, files) to x-bees:
| Note |
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Note: The maximum number of files that can be shared to x-bees at a time is 10. |
Appendix 1: Monitoring of colleagues and features with Function keys
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