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Note:
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Call settings
Call forwarding
To enable/ change call forwarding settings:
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To send your feedback, click on the Feedback button at the left of the screen:
Conversations
Group conversations
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Important: Conversations (chats) on x-bees are not synced with Wildix Collaboration! |
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When a Guest User schedules a meeting, a dedicated conversation is automatically created:
The conversation can also be assigned to a particular agent of a Service (Call group). Service is determined automatically. You can assign a conversation to yourself or any other agent.
To assign the conversation to yourself, click Assign to me:
To assign conversation to another agent, select service and choose an agent from the Assignee drop-down list:
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Limitation:
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When a guest user clicks the Start new conversation button via the Meeting Scheduler or your Chat link, x-bees looks up if the guest had a conversation with the same agent before – if positive, the communication continues in the same channel.
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If you need screen sharing, opt for the Video conference option from one-on-one or group conversations.
Manage calls
In case you have more than one active call, you can see them all from Active conversations and switch between them.
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x-bees Analytics is an advanced analytics tool which lets to monitor any data you need in a highly customizable manner.
See more in documentation: x-bees Analytics.
x-bees Chrome extension
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