| Scroll export button | ||||||||
|---|---|---|---|---|---|---|---|---|
|
| Info |
|---|
On this page, you can find detailed description of the x-hoppers: Agents Stats Liveboard in x-bees which provides information about x-hoppers usage. Created: November 2023 Permalink: https://wildix.atlassian.net/wiki/x/AYBkEw |
| Table of Contents |
|---|
Introduction
x-hoppers: Agents Stats Liveboard in x-bees allows you to monitor x-hoppers usage, e.g. how long agents in different stores were connected to the conference, etc.
Requirements
- WMS version 6.04 or higher
- License: SuperHopper+AI
How to access x-hoppers Agents Stats
To access x-hoppers Agent Stats report:
- Go to Analytics -> on the Home or the Liveboards tab, select x-hoppers: Agent Stats:
View x-hoppers Analytics
Agents report
In the Agents section, you can find the data about how long each agent was in the conference, when agent joined the conference, how long was the talk time, etc.
...
Under Daily Active Conferences, you can find Daily Active Agents block, which displays the number of active agents daily for the whole company:
Joins and time in conference
In the Joins and time in conference section you can find visualization, displaying agents who spent more time in conference (agent names on bigger rectangles) and who had the biggest number of joins into the conference (rectangles with colored dark green):
Filter data
Using the panel at the top, you can assign tags for different conferences and filter report data by:
Time range
Note Note: The default time range is 2 weeks.
- Agent name
- Conference ID
| Macrosuite divider macro | ||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
...