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This document describes the service level terms and conditions according to which Wildix provides technical support to its Customers. Created: April 2018 Updated: June July 2020 Permalink: https://confluence.wildix.com/x/NgBuAQ |
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0. Support mission
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Access WMP using your credentials
Go to Support tab -> click Add in the upper-right corner
- Fill in the mandatory fields: Subject, Message and Product Info PBX name or product info (can be selected from the list: serial number of devices, PBX/ product name/ PBX name etc)
Enter all the information related to the issue
The WMS version
FW versions of all the devices related to the ticket
Any additional information and attachments
Click Submit
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International: https://kite.wildix.com/ucit/57
D/A/CH countries: https://kite.wildix.com/ucit/66
France and francophone countries: https://kite.wildix.com/ucit/67
- Spain: https://kite.wildix.com/ucit/54
- UK: https://kite.wildix.com/ucit/64
- US: https://kite.wildix.com/ucusa/25
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