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Prerequisites

Refer to the Wizyconf Installation Documentation to install the Wizyconf-Stand and connect all the components to the Wizyconf-Core.

• Before you start, make sure you update WMS to the latest stable version rel40
• To use Wizyconf, you need to purchase a UC-Wizyconf License (one license for one Wizyconf station) for your PBX on WMP
• After you have purchased a UC-Wizyconf license on WMP, create a new user in WMS → Users and assign it the License type "Wizyconf":

Provisioning and configuration

WMP Provisioning

Prerequisite: you must have an available Wizyconf which you had previously ordered and had it shipped to you.

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Assign Wizyconf to user

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Remote control overview

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• Power on/ off: turn off/ turn off Wizyconf-Core
• Cursor control: press the button and use the Navigation keys to control the cursor
• Volume up/ down: adjust the volume level
• Navigation keys Up/ Down/ Right/ Left: navigate between different menu options; rotate PTZ cam (Up/ Down/ Right/ Left) (first press the key Camera Control)
• Back key: go back to the previous page
• Camera options: press the key once to switch between the following states: Camera off/ Switch to 4K camera/ Switch to PTZ camera/ Switch to the next camera (if available)
• LED Indicator: blinks red when you press any key; no blink means there is no connection (check that the USB dongle is installed correctly or move closer to the Wizyconf-Core) or the battery of the remote control is down
• Camera control: press the key to be able to use Navigation keys to rotate the PTZ cam
• Camera zoom in/ out: adjust the zoom of the PTZ cam
• Mute on/ off: mute/ unmute your microphone
• Central Navigation key: confirm different operations
• Home key: press to leave the conference 
• Micro-USB interface: connect the charging adapter to charge the remote control unit

The first upgrade

Prerequisites:

• DHCP Server (if not available, set up a static IP address as described in Chapter Set up static IP address on Wizyconf)
• Stable internet connection
• Wizyconf must be able to reach the PBX via its public IP (even in case the PBX is local)

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Access the conference

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• Open general Settings:
  • select the Time Zone: default value is United Kingdom
  • adjust Anti-flicker: default value is 50 Hz (60 Hz for the USA)

Enter a conference

1. After the Wizyconf user has been added to a new conference room, press Refresh to update the Conference List:

   
   

2. Use Navigation keys on the Remote control or the keyboard Arrow keys to select the conference from the list
3. Press the Central Navigation key on the Remote control or the keyboard key Enter to confirm

Conference controls

For more information about conference controls, refer to /wiki/spaces/DOC/pages/30280852.

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• Choose active Microphone and Webcam:
  • Microphone: it is not recommended to change the default microphone! (Built-in mic is the Wizyconf-Mic)
  • Webcam: you can select between the 4kCam and the PTZcam 

Leave a conference 

• To leave a conference, press Home key on the Remote control or on a keyboard
• Use Navigation keys on the Remote control or keyboard Arrow keys to select Leave
• Press Central Navigation key on the Remote control or Enter on the keyboard to confirm

Appendix 1. Troubleshooting 

Set up static IP address on Wizyconf 

Anchor
staticip staticip

If DHCP is not available, it's possible to set up Static IP:

1. Press Home button; Press Google chrome icon → tap on three dots in the upper right part of the screen → tap Settings
2. Tap arrow down icon near Network 
3. Disable the switch "Configure IP address automatically" and then specify the IP address, the Routing prefix (the subnet mask) and the Gateway (the IP address of your router)

Notification "Connection Error" is displayed on Wizyconf

Reasons: 

• There is no Internet connection
• The device is not assigned/ provisioned on WMP
• The PBX is unreachable 

Solution: Check all the above mentioned points and press Retry to access the Conference List.

Impossible to access Wizyconf after applying backup on the PBX

Reason: The old password is used instead of the new one.

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• Go to Collaboration -> click on the Videoconference icon in the top menu

• Click Wizyconf Authentication and enter the code:

• Press Retry on Wizyconf

After entering a conference, there is infinite loading

Solution: 

• Press Home key to exit the conference
• Enter the conference one more time

How to grab logs from Wizyconf 

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1. Start Wizyconf as usual
2. Press the shortcut: Ctrl+Alt+F2
3. Type the login: chronos
4. Type the password: wiz19chrom

   
   

   
   

5. Type the command: sudo tar -zcvf ~/Downloads/logs.tar.gz /var/log/ and press Enter

6. Type the password: wiz19chrom and press Enter:

   
   

7. Type the command: tar -zcvf ~/Downloads/chrome.tar.gz ~/log/chrome and press Enter:

   
   

8. Type the command: ls -lah ~/Downloads/ and press Enter:

   
   

9. Press the shortcut: Ctrl+Alt+F1
10. Press button Windows and open the app Files
11. You can see the folder Downloads with two files, named “chrome.tar.gz” and “logs.tar.gz"
12. Insert the USB flash drive into the USB port of your Wizyconf-Core
13. Copy both files and eject the USB flash drive
14. Insert the USB flash drive into the USB port on your computer
15. Send an email to wizyconf_feedback@wildix.com and attach both files to it

How to re-provision Wizyconf to a different PBX 

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reprovision reprovision

1. Go to WMS -> Devices and delete Wizyconf from PBX:

   
   

2. Then go to WMP -> select PBX from which you have previously deleted Wizyconf -> click Options button (three dots) and choose Devices from the drop-down list: 

   
   

3. Delete the device from WMP:

   
   

4. Select a new customer and PBX: go to PBX Devices and add Wizyconf back 
5. Turn off/ on Wizyconf via Power key 
6. Wizyconf is re-provisioned to a new PBX

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