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This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Updated: November 2020 Permalink: https://confluence.wildix.com/x/LAAJAg |
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General information and limitations
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Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
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- BLF / Feature key "Voicemail" supported on WP480G 2017 / WP490G 2017 (r3) / WelcomeConsole / WorkForce (recommended): allows you monitor and listen to Voicemail of the selected user (when new message received, BLF LED turns steady blue)
- "Shared Voicemail" feature in WMS → Users → User preferences (old): subscribes you to the mailbox of the selected user (no access to personal mailbox via WP4X0 XML browser)
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
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The "o" entry must be added to all originating Dialplans that a call arrives in, where you want the user to be able to utilize the 0. Examples:
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Auto-deletion of Voicemails
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