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| Info |
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This guide provides all the necessary information connecting and using WP410, WorkForce, WP480G, WP490G (End Of Life) and WelcomeConsole. Useful links:
Updated: April July 2020 Permalink: https://confluence.wildix.com/x/BQI8AQ |
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Important: WP490G is End Of Life! |
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To use WorkForce, PBX must be updated to the latest WMS 4.03 Stable version that includes firmware v. 65.145.0.172. Note that WorkForce is not supported on WMS 3.88 (End Of Life). |
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Additionally you can purchase handsets, headsets, EHS adapter, keypad extension, power adapter in WMP cart.
Phone overview
Connecting the phone
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Note: To use the keypad extension, add "Exp module" BLF key after having added 20 keys.
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WP410 supports up to 4 BLF keys distributed on 2 pages, WorkForce and WP480G supports up to 16 BLF keys distributed on 2 pages, WP490G supports up to 30 BLF keys distributed on two pages, WelcomeConsole supports up to 60 Function keys including extension module. Refer to Appendix 1 - BLF keys for detailed information on BLF key distribution for each phone.
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Contact center BLF (4.0X, 5.0X)
It is possible to log into Call groups as a dynamic user via "Contact center" BLF on VoIP phones. Detailed information can be found in Call distribution in Call groups Guide.
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