| Html |
|---|
<div id="fb-root"></div>
<script>(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script> |
| Html |
|---|
<div class="fb-like" data-href="https://confluence.wildix.com/x/P4GEB" data-layout="button_count" data-action="recommend" data-size="large" data-show-faces="true" data-share="true"></div> |
| Html |
|---|
<div class="lang-box-pdf">
<div>
<div class="google-lang">
<div id="google_translate_element">
</div>
<script type="text/javascript">
function googleTranslateElementInit() {
new google.translate.TranslateElement({pageLanguage: 'en', includedLanguages: 'de,es,fr,it,nl', autoDisplay: false}, 'google_translate_element');
}
</script>
<script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>
</div>
<div class="pdf-button">
<a href="https://confluence.wildix.com/spaces/flyingpdf/pdfpageexport.action?pageId=75792703" alt="Convert to .pdf" title="Convert to .pdf"><img src="https://confluence.wildix.com/download/attachments/14549012/pdf-button-download-wildix-documentation.png"></a>
</div>
</div>
</div> |
| Info |
|---|
Take the steps described in this Guide to upgrade Wizyconf PTZ Camera in order to activate audio-tracking mode (available starting from Wizyconf App v. 1.2.1) / Wizyconf 4K Camera.
Created: June 2020 Updated: July 2020 Permalink: https://confluence.wildix.com/x/P4GEB |
Table of Contents
Requirements
- Windows 10 OS
- USB 3.0 TypeA-TypeB hi-quality cable, one meter max length
- Wildix Wizyconf PTZ Camera/ 4K Camera
Upgrade procedure
Run WildixCameraUpgrader_v1.0.4.exe application:
Connect the PTZ / 4K Camera to the USB 3.0 port on your computer/ laptop
Warning Important: use your PC's or laptop's USB port. Do not use any USB hubs or extenders!
Wait till the application detects the camera:
Download the PTZ / 4K Camera firmware from Google Drive and click Select File to upload it:
Click Upgrade button and confirm the upgrade procedure by clicking Yes:
Wait til the application upgrades the PTZ / 4K Camera
Warning Important: the procedure can take up to 20 minutes. Do not disconnect the camera during the upgrade procedure. It can harm your camera!
When the upgrade is completed, a popup window with a success message is displayed:
Appendix 1. Troubleshooting
Q: Camera upgrade failed or Application can’t detect the PTZ / 4K Camera
A:
- Try to use a different USB cable
- Try to use a different USB3.0 port on your computer
- Disconnect any unnecessary USB devices from your computer/ laptop
- Do not use any USB hubs or extenders
Q: I connected the PTZ / 4K Camera, but I see the “Unsupported device connected” message
A: Disconnect all other USB devices and connect only the Wildix PTZ / 4K Camera.
Q: I accidentally disconnected the PTZ Camera during the upgrade procedure
A: Connect the PTZ Camera back and follow the instructions described above.
| Warning |
|---|
Important: this scenario is not applicable to the 4K Camera. Please make sure you do not disconnect it as it can harm the camera! |
| Html |
|---|
<div class="fb-like" data-href="https://confluence.wildix.com/x/P4GEB" data-layout="button_count" data-action="recommend" data-size="large" data-show-faces="true" data-share="true"></div> |