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This guide explains how to configure Retail mode for x-hoppers – Wildix wireless headset solution that allows fast and easy communication for retail stores. Created: January May 2022 Permalink: https://confluence.wildix.com/x/IgUkBg Other documentation: x-hoppers User Guide |
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Also, x-hoppers offers an integrated QR code system, which can provide store clerks with instant buyer alerts and lets you gather analytics on customer engagement. The system logs each occasion of scanning a QR code by customer. To set up the QR code system, you need to create dedicated pages on your web server, each page devoted either to a category of products or a separate product. Then, generate QR code for each of these pages, print and attach them wherever required in the store, letting customers request for assistance right on the spot. See more in the QR code system section of this guide.
Requirements
- WMS 6.0 WMS 5.04 or higher
- License requirements: [ ? ]
- xb-Business for clerks
- xb-Premium for managers
- W-AIR Network components: W-AIR Base stations and repeaters. Amount depends on the store area and the number of users.
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1. Configure Retail mode on the PBX
It will be possible to enable To configure Retail mode on the your PBX side, so Retail mode is automatically activated for all headsets registered on the PBX. The documentation will be updated soon, once the settings are available., open a ticket with our Technical Support team and our x-hoppers architects will help you with the setup.
2. Set up multicell DECT Network
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To set headsets into retail mode, go to headset menu* and choose the following settings:
- Silent chargingcharging: On/ Headset deactivated
The headset is disconnected and can’t receive calls
Only LED indication while charging. - Audio feedback: Voice
User hears voice prompts as audio feedback. - Retail mode: On
Sets headset into retail mode.
*How to navigate through headset menu:
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