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1. Search field that allows to look for necessary data. Refer to Start a new search sections of this guide for more details. 
2. Watchlist with personalized set of metrics you choose to monitor
3. List of saved answers and liveboards, which you created or which were shared with you or with a group you belong to
4. Trending Liveboards
5. Trending Answers

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Click on the Data button to the left of the search field to see the list of available data items:

The list of data items (columns) includes the following options:

• average duration
• callee
• caller
• connect time
• conversation id
• conversations
• direction
• domain 
• duration
• email 
• flags
• hangup
• name
• role
• serial
• service
• status 
• subject
• tags
• talk time
• time 
• total duration
• type
• wait time

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1. Click Search on the top navigation bar.
   

2. Start typing your search request, using necessary data items and keywords.
   Alternatively, you can double-click on the preferred data items on the left-side panel and they are automatically added to the Search field. To add multiple items, you can click on the necessary items to select them and press + Add Columns:
   
   

   
   

   Note
   Note: Typing in your search query, you may notice that search items are of different colours:  blue = attributes: primarily text or date values. Usually, attributes make up the x-axis of your chart. Examples: caller name, call status, etc. green = measures: numeric values, e.g. duration of a call  grey = filters, e.g. outbound, inbound

   3. Once your search query is ready, press Enter on keyboard, or click Go to the right of the search bar:

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If you type in the search request "caller callee direction status duration today", the system returns a table with total duration of calls including information about caller, callee, direction of calls (inbound/ outbound), and call status:

SOME USE CASES? 

E.g. abt 5 ready-to use search queries ?

Edit a search

When you click a search phrase, it is highlighted, and x-bees displays other suggestions from which you can choose to replace the highlighted phrase. If, say, you want the same data to be displayed not for today only, but for last week, for example, click on the "today" filter in the search field and choose the preferred option:

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You can insert a new phrase in the middle of a search, by clicking between phrases and entering the new phrase. Also, you can merge phrases without breaking the search. 

Also, you can add data items to your search request by selecting relevant items on the left (1) and click Add columns (2). Once added, click Go in the Search field. 

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Change display of an answer

View query details

To view details of the query, click on the Query details button (info icon) on the right:

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Change display of an answer

Switch between table/ chart view

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Drill down chart item

In the example on the screenshot above, we searched for unanswered incoming calls this month by service and chose the data to be displayed in a stacked column chart. 

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3. Choose an existing liveboard or create a new one

4. Click Pin:

• last item on the right panel -custom actions
• formulas?

Answers

Answers are the saved results of a search. On the Answers tab, you can see the answers you saved, as well as answers of other users, in case they shared them with you or a group you belong to.

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Clicking on an answer, it opens in a table/ chart view with the same editing options described in the x-bees Statistics section of this guide:

Liveboards

Liveboards act like dashboards. They are collections of related charts and tables, that you monitor most often. On the Liveboards tab, you can see the liveboards you saved, as well as liveboards of other users, in case they shared them with you or a group you belong to:Click on the necessary liveboard from the list to see its details: group you belong to:

View a Liveboard

Click on the necessary Liveboard from the list to see its details: 

You can perform the following actions with a Liveboard:

• Clicking on the Star icon next to Liveboard name, you can add it to favorites. 
• Lock icon indicates whether you have view only or edit access to the Liveboard.
• Schedule button allows to  
• If you want to share the Liveboard with a user or group, click Share icon. 
• Clicking More (three dots) button (1), you get access to the following options (2):
  • Make a copy
  • Add filters
  • Configure filters
  • Copy link
  • Present 
  • Manage schedules
  • Export TML 
  • Update from TML (edit access required)
  • Edit TML (edit access required)
  • Liveboard info

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• How to organize items on Liveboard? / change order of items

Add visualizations

In case you’ve created a Liveboard, but there are not answers yet, click Add visualizations:

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The answer opens and besides viewing its details. Also, using the Explore this data panel on the right, you can modify the answer by applying additional filters, adding/ replacing columns, choose data for comparison:

Explore data - answer is not saved?

Edit answer - answer is not saved automatically - should pin?

Keyword reference

Use keywords Keywords help to help define a search.

General

Date

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Comparative

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In / Not in

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Chart types -remove

Column charts

The column chart is one of simplest, yet most versatile chart types. The column chart is often the chosen default chart type, and displays data as vertical columns. Column charts are vertical bar charts that display your data using rectangular bars. The length of the bar is proportional to the data value.

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