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This Article explains how to enable Callback feature for Call groups. Available from WMS Version 3.88.42218.38 Created: September 2018 Permalink: https://confluence.wildix.com/x/wAmIAQ |
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Dialplan configuration
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- Go to WMS Dialplan -> Call Groups
- Select the Call group and click Edit strategy
- Change Dialplan procedure for the Group -> Select cgCbRequestCallback (Procedure 1):
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Note: To notify customers about the callback possibility, you have to playback the callback announcement before entering the Call group. |
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