| Html |
|---|
<div id="fb-root"></div>
<script>(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script> |
...
| Html |
|---|
<div class="fb-like" data-href="https://confluence.wildix.com/x/qIHIAQ" data-layout="button_count" data-action="recommend" data-size="large" data-show-faces="true" data-share="true"></div> |
| Info |
|---|
This Article describes how to allow customers to dial extension numbers when they reach your company via IVR. This functionality can be implemented by configuring Dialplan procedure using DID and DISA services. Created: October 2018 Permalink: https://confluence.wildix.com/x/qIHIAQ |
| Table of Contents |
|---|
Introduction
...
Play sound and wait for digits -> select an audio file/ generate it dynamically via TTS (consult Wildix Business Intelligence documentation), for example: "Press 1 for Sales, 2 for Support or enter the extension number you wish to call"
Wait for digits -> specify the timeout in seconds to give more time to the customer for entering the extension
...
Add called numbers 3333 and 4444 to the same Dialplan procedure to allow routing caller to call groups:
DISA configuration
With DISA you are much more flexible, since callers are able to dial extensions of any length and starting from any digit.
...