Html |
---|
<div id="fb-root"></div> <script>(function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11'; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk'));</script> |
...
Html |
---|
<div class="lang-box-pdf"> <div> <div class="google-lang"> <div id="google_translate_element"> </div> <script type="text/javascript"> function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en', includedLanguages: 'de,es,fr,it,nl', autoDisplay: false}, 'google_translate_element'); } </script> <script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script> </div> <div class="pdf-button"> <a href="https://confluence.wildix.com/spaces/flyingpdf/pdfpageexport.action?pageId=29917637" alt="Convert to .pdf" title="Convert to .pdf"><img src="https://confluence.wildix.com/download/attachments/14549012/pdf-button-download-wildix-documentation.png"></a> </div> </div> </div> |
Info |
---|
This document explains how to set up a Boss / Secretary configuration. This scenario is especially useful for big enterprises and public administration with complicated hierarchy. For smaller companies, consider configuring a Director-Secretary Switch Created: October 2018 Permalink: https://confluence.wildix.com/x/xYHIAQ |
Table of Contents |
---|
Configuration scenario
- Boss can decide whether or not to accept calls
- Boss should always be able to receive calls from the secretaries
- Boss should always be able to receive calls from other bosses
- Secretaries should be notified when the boss is receiving an incoming call
Configuration
Step 1. Add secretaries
...
to whitelist so that they can always reach the boss
Edit the procedure used for placing calls (users by default):
- Add the boss's extension (118 in our example) as Called number, and, using custom applications, add secretaries extensions to whitelist (1338 and 1339 in our example):
- Called number - 118 (boss)
- Custom application - GotoIf($["${CALLERID(num)}" = "1338"]?whitelist${EXTEN},1) - adds the secretary's extension (1338) to whitelist
- Custom application - GotoIf($["${CALLERID(num)}" = "1339"]?whitelist${EXTEN},1) - adds the secretary's extension (1339) to whitelist
- Dial the phone - Set (called number) - select "Remove" instead of "Custom"
...
- To the same procedure, add a rule allowing the extensions, which are present in the whitelist, to dial the boss:
called number - whitelistXXX
- Set - Type of call - whitelist
Dial the phone - Set (called number) - select "Remove" - 9 (called number whitelistXXX becomes XXX)
Step 2. Create a dedicated Diaplan for other bosses so that they can always reach the boss
Create a new procedures, e.g. users_bosses and add a rule which adds bosses to whitelist:
- called number - X.
- Set - Type of call - whitelist
- Jump to - Procedure (users) - Set (called number) - select Remove instead of Custom
Assign this procedure to bosses in WMS → Users → Edit (user) → Dialplan
Step 3. Edit Call features of the boss to reject all calls except for the whitelist
You can do this configuration either in Collaboration Settings → Features or in WMS → Users → Edit preferences → Features for the boss's extension (118 in our example):
...
- Edit "Whitelist" call class: Activate class
Step
...
4. Add BLF keys for the secretaries to monitor the calls of the boss
You can do this configuration either in Collaboration Settings → Function keys or in WMS → Users → Edit preferences → Settings for the secretaries' extensions (1338, 1339 in our example):
...