Page Comparison

Review of versions 

All integrations/ components can be installed from Collaboration - > Settings - > Extensions:

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If an integration/ a component is not yet installed, click INSTALL to download a package and launch the installation.

If a new version is available, click UPDATE  to get the latest one.  Otherwise, a popup notification will be displayed:

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INSTALLED indicates that the latest version is installed.

How to collect logs from Wildix integrations - MacOS

Collect WIService logs

• Open "Go to Folder" window by pressing Shift+Cmd+G
• Insert the path of the folder: ~/Library/Application Support/com.wildix.wiservice 
• Сlick Go

Or

• Go to macOS status menu
• Click on Wildix Integration Service icon 
• Select About and click Logs

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To view logs, open wislog.txt file.

Collect Screen Share logs

• Open "Go to Folder" window by pressing Shift+Cmd+G
• Insert the path of the folder: ~/Library/Application Support/com.wildix.screenshare
• Сlick Go

Or

• Go to macOS status menu
• Click on Screen Share icon 
• Select About and click Logs

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To view logs, open vnclog.txt file.

Collect Headset Integration logs

• Open "Go to Folder" window by pressing Shift+Cmd+G
• Insert the path of the folder: ~/Library/Application Support/hilog.txt
• Сlick Go

Or

• Go macOS status menu 
• Click on Headset Integration icon
• Select About and click Logs

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To view logs, open hilog.txt file.

How to collect logs from Wildix integrations - Windows

Collect WIService logs

• Open Windows Explorer (File Explorer)
• Insert the path of the folder: %APPDATA%\Wildix\WIService

Or

...

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...

Collect Outlook Integration logs

• Open Windows Explorer (File Explorer)
• Insert the path of the folder: %APPDATA%\Wildix\OutlookIntegration

Or

• Go to Outlook Calendar -> Wildix
• Select About and click Logs 

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To view logs, open log.txt file.

Collect Screen Share logs

• Open Windows Explorer (File Explorer)
• Insert the path of the folder: %APPDATA%\Wildix\SS

Or

• Go to Windows Quick Launch toolbar
• Click on Screen Share  icon 
• Select About and click Logs 

Image RemovedTo view logs, open vnclog.txt file.

Collect Headset Integration logs  

• Open Windows Explorer (File Explorer)
• Insert the path of the folder: %APPDATA%\Wildix\HI

Or

• Go to Windows Quick Launch toolbar 
• Click on Headset Integration icon
• Select About and click Logs 

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To view logs, open hilog.txt file.

Restart WIService - MacOS

To restart Wildix Integration Service, run the following commands:

launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist

su -l wildix -c '/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist'

Uninstall WIService - MacOS

To delete Wildix Integration Service, run the following commands:

sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist
sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist
sudo rm /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm -r /Library/Services/WIService

Uninstall Fax Printer - MacOS

To delete Fax Printer component, run the following commands:

sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist
sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist
sudo rm /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm -r /Library/Services/WIService
sudo rm r /Library/PDF\ Services/Wildix\ Fax

Silent Uninstall (only for .msi packages) - Windows

Run the following command through the Command Line:

• Starting from WMS version 4.04.45231.19 and later:  

for /f "usebackq skip=1 tokens=*" %i in (`wmic product where "Name like 'Wildix Integration Service'" get IdentifyingNumber ^| findstr /r /v "^$"`) do @cmd /c "msiexec /uninstall %i /qn"

• Before WMS version 4.04.45231.19:

msiexec /x {product id} /qn

List of possible product id:

• {54F01ADF-1AF3-421E-A848-38FD7AC2C3D5} — Integration Service 
• {DB00FEA0-20BF-4BEE-9EEE-8C6D7C19462A} — Screen Sharing component
• {254F78D9-6A62-4C32-BC02-864D49A373A5} — Outlook Integration
• {F9355602-990F-4244-9B43-E462EFD6A6DD} — Headset Integration
• {DFC64212-94A2-489A-864D-16B57B566884} — Fax Printer

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