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Understanding Licensing

Wildix currently offers two types of licensing:

• Per User

• Per Service

PBX Per User

If you choose Per User licensing, you can add as many users of each profile as you need and add more users whenever you need. You pay per user / per period of time. 

Here are the steps to activate a Per User PBX:

1. Choose the platform: Hardware, Virtual, Cloud
2. Choose the recurrent payment cycle: Monthly / Yearly / 5 years / Lifetime (lifetime is not available for Cloud)
3. Choose the number of users of each Profile: Basic / Essential / Business / Premium

Example: you need 10 users with basic phone services, 30 users with access to Collaboration and only 5 users with access to CDR-View. You activate 10 PBX-BASIC users, 30 UC-ESSENTIAL users and 2 UC-PREMIUM users. At any moment, you can add more users of any type.

...

Per User licensing is available for any PBX type:

• Hardware

• Virtual

• Cloud

PBX Per Service

If you choose Per Service licensing, you need to purchase one Activation license based on the maximum number of PBX users you need and accordingly purchase UC&C licenses which will be then available for all PBX users.

Example: you need a license for 90 users with access to Collaboration and CDR-View: WGW90-lic (Activation license) + WGW90-COLLABORATE + WGW90-CDR. As a result, all of your users have access to Collaboration and CDR-View.

Per Service licensing is available only for the following PBX types:

• Hardware

• Virtual

Activation of Per User PBX | Cloud, Virtual, Hardware

Prerequisites:

• For Hardware PBX you need first to purchase a Hardware PBX in WMP → Cart (code: WPBX-HW)

Step 1. Add a new Per User PBX on WMP

Proceed as follows:

• Connect to WMP using your credentials

• Go to PBX per user tab

You are now under Customers tab; to create a new PBX, you first need to add a customer (if it does not exist yet); click Add

Create a new customer (company): fill in the fields and click Save

You need to create at least one contact: fill in the fields and click Add

...

Now you can proceed with adding a new PBX: go to PBXs tab

• You are now under PBXs tab, click + to add a new PBX

• Fill in the fields:

...

Model: select WPBX-CLOUD for Cloud / WPBX-VM/HW for Virtual or Hardware

...

Region (only for Cloud PBX): select the datacenter region

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Name: PBX domain name by which your PBX is accessible via the browser; in the example provided below, the PBX can be accessed by URL https://elenatest2.wildixin.com

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Expire: select the recurring billing period: monthly / yearly / lifetime (lifetime is not available for Cloud PBX)

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Understanding Licensing

Wildix currently offers Per User licensing. It means that you can add as many users of each profile as you need and add more users whenever you need. You pay per user / per period of time. 

Here are the steps to activate a Per User PBX:

1. Choose the platform: Hardware, Virtual, Cloud
2. Choose the recurrent payment cycle: Monthly / Yearly / 5 years / Lifetime (lifetime is not available for Cloud)
3. Choose the number of users of each Profile: Basic / Essential / Business / Premium

Example: you need 10 users with basic phone services, 30 users with access to Collaboration and only 5 users with access to CDR-View. You activate 10 PBX-BASIC users, 30 UC-ESSENTIAL users and 2 UC-PREMIUM users. At any moment, you can add more users of any type.

Details on each user profile: https://manuals.wildix.com/licensing

...

Storage size (only for Cloud PBX): increase Cloud instance storage size . Refer to this chapter for more details

Click Add; your PBX has been added:

Step 2. Activate PBX from WMS 

For Virtual PBX: before proceeding, follow the guide to deploy PBX image: WMS version 3.88: /wiki/spaces/DOC/pages/30283290; WMS version 4.01: /wiki/spaces/DOC/pages/30282467.

For Cloud PBX: wait for approximately 3 minutes before proceeding. Your PBX will be activated. 

Proceed as follows:

...

Connect to PBX via HTTPS to access WMS using credentials admin : wildix

...

Change admin user password:

• Select admin user and click Set passwords

• Generate or create a new WEB password, click Ok

...

Upgrade WMS to the latest stable release

• go to WMS Settings -> Tools and utilities -> Upgrade

• In case there is a new version available, click Perform Upgrade

Copy PBX key from WMP:

• go to the tab PBX per user, select your company, then select the PBX that you have created on step 1

• click the Copy icon (Copy PBX key to clipboard)

...

Insert the PBX key on WMS side:

...

Paste the PBX key copied on the previous step into the field User Mode and click Activate

...

Direct access to SSH port on Cloud PBXs is blocked for security reasons. Now it’s up to you to temporarily enable/ disable SSH port 2222 via WMP:

• Go to WMP -> PBX per user
• Select your company and your customer
• Click Options button (Three dots) and select Edit
• Click Advanced features
• Select Enable SSH option

If there is a need to block the port, it can be deactivated via Disable SSH option.

Sharing of Per User Licenses between PBXs over WMS Network

It is possible to share licenses over other PBXs in the WMS Network. Normally this scenario is used for Failover configuration. In this scenario you add UC profiles (users) only on Server PBX and then you can share the licenses enabled on Server PBX with Client PBX(s). 

Prerequisites for this scenario:

• The PBXs must belong to the same customer

• WMS Network must be enabled between the PBXs

• Cloud PBX can only be the Server PBX

• All PBXs must be of Per User type

• There must be no licenses enabled on the Client PBX

To enable WMS Network license sharing, proceed as follows:

...

/

Per User licensing is available for any PBX type:

• Hardware

• Virtual

• Cloud

Activation of PBX | Cloud, Virtual, Hardware

Prerequisites:

• For Hardware PBX you need first to purchase a Hardware PBX in WMP -> Cart (code: WPBX-HW):

Step 1. Add a new Per User PBX on WMP 

Anchor
step1 step1

Proceed as follows:

• Connect to WMP using your credentials

• You are now under Customers tab; to create a new PBX, you first need to add a customer (if it does not exist yet); click Add:

  
  

• Create a new customer (company): fill in the fields and click Save:

  
  

• You need to create at least one contact: fill in the fields and click Add (License field is optional):

  
  

• Now you can proceed with adding a new PBX: go to PBXs tab:

• You are now under PBXs tab, click + to add a new PBX:

• Fill in the fields:

• Model: select WPBX-CLOUD for Cloud / WPBX-VM/HW for Virtual or Hardware

• Region (only for Cloud PBX): select the datacenter region

• Name: PBX domain name by which your PBX is accessible via the browser; in the example provided below, the PBX can be accessed by URL https://elenatest2.wildixin.com

• Expire: select the recurring billing period: monthly / yearly / lifetime (lifetime is not available for Cloud PBX)

• PBX-BASIC / UC-Essential / UC-Business / UC-Premium: add the number of users of each profile (more about each profile: https://manuals.wildix.com/licensing)

• Storage size (only for Cloud PBX): increase Cloud instance storage size . Refer to this chapter for more details

• Click Add and then Ok to confirm the subscription fee; your PBX has been added:

Step 2. Activate PBX from WMS 

Proceed as follows:

• Connect to PBX via HTTPS to access WMS using credentials admin : wildix

• Change admin user password:

• Select admin user and click Set passwords

• Generate or create a new WEB password, click Ok

• Upgrade WMS to the latest stable release

• go to WMS Settings -> Tools and utilities -> Upgrade

• In case there is a new version available, click Perform Upgrade 

• Copy PBX key from WMP:

  Note
  Only for Virtual and Hardware PBXs. Cloud PBXs are activated automatically (wait for approximately 3 minutes after completing Step 1).

  
  

• go to Customers tab, select your company, then select the PBX that you have created (Step 1)

• click the Copy icon (Copy PBX key to clipboard):

• Insert the PBX key on WMS side:

• open WMS Settings -> Tools and utilities -> Activation / Licenses

• Paste the PBX key copied on the previous step into the field User Mode and click Activate

Your PBX is now activated:

Enable SSH port on Cloud PBXs (optional) 

Anchor
Sshport Sshport

Direct access to SSH port on Cloud PBXs is blocked for security reasons. Now it’s up to you to temporarily enable/ disable SSH port 2222 via WMP:

• Go to WMP -> PBX per user
• Select your company and your customer
Select the Client PBX -> click Edit

• Select WMS Network License and select the Server PBX from the drop-down list

• Click Save

...

As stated here: https://manuals.wildix.com/licensing/ all Virtual and Hardware systems update their license information daily connecting via port 443 to:

• wmp.wildix.com – WMS version lower than 3.86

• api.wildix.com – starting from WMS version 3.86

(this doesn’t apply to Cloud systems)

If connection to the license server is not available, a Hardware / Virtual Per User PBX will continue working for 14 days only. After which the PBX will support only one call for emergency purposes.

In case any of your customer's PBXs was not able to renew its license, you will be notified via email containing the following information:

• the name of the customer (company)
• PBX serial and model
• how many days have passed since the PBX couldn't renew the license

If case this PBX should continue working, all you need to do is to make sure the PBX is connected to the Internet again, and in this way it will be able to renew its licenses.

How to increase storage on Cloud PBX

Increase of Cloud instance storage size is available starting from WMS Version 3.88. 

To perform it, proceed as follows:

...

Confirm the operation by clicking Yes

Activation of Per Service PBX | Hardware, Virtual

Prerequisites:

• You need to purchase the following items via WMP → Cart:

• Hardware PBX: code WPBX-HW (only in case of Hardware PBX)

• PBX Activation license: codes WGWXX-LIC (from 08 to 5000, based on the number of users you need)

• Additional Unified Communication licenses: code WGWXX-COLLABORATE (for Collaboration), WGWXX-CDR (for CDR-View)

Before proceeding with PBX activation:

...

For Virtual PBX, read Virtualization Guide to deploy the PBX image: https://confluence.wildix.com/x/ygM8AQ 

For PBX activation, proceed as follows:

• Go to WMP -> More -> Licenses

Copy the serial number and the activation code of the PBX activation license

...

Go to WMS Settings -> Tools and Utilities -> Activation / Licenses

Enter the License serial and the License code into the field Service Mode and click Activate:

PBX is now activated and so are the trial licenses (for the period of three months):

...

• Go to WMP -> PBXs

Select your PBX and click Details

• Click Register

Select the licenses from the list and click Submit
• Click Options button (Three dots) and select Edit
• Click Advanced features
• Select Enable SSH option

If there is a need to block the port, it can be deactivated via Disable SSH option.

Share Per User Licenses between PBXs over WMS Network

It is possible to share licenses over other PBXs in the WMS Network. Normally this scenario is used for Failover configuration. In this scenario you add UC profiles (users) only on Server PBX and then you can share the licenses enabled on Server PBX with Client PBX(s). 

Prerequisites for this scenario:

• The PBXs must belong to the same customer

• WMS Network must be enabled between the PBXs

• Cloud PBX can only be the Server PBX

• All PBXs must be of Per User type

• There must be no licenses enabled on the Client PBX

To enable WMS Network license sharing, proceed as follows:

• Go to WMP -> Customers

• Select your company and customer

• Select the Client PBX -> click Edit

• Select WMS Network License and select the Server PBX from the drop-down list

• Click Save

Periodic License Check

As stated here: https://manuals.wildix.com/licensing/, all Virtual and Hardware systems update their license information daily connecting via port 443 to:

• wmp.wildix.com – WMS version lower than 3.86

• api.wildix.com – starting from WMS version 3.86

(this doesn’t apply to Cloud systems)

If connection to the license server is not available, a Hardware / Virtual Per User PBX will continue working for 14 days only. After which the PBX will support only one call for emergency purposes.

In case any of your customer's PBXs are not able to renew its license, you are notified via email containing the following information:

• the name of the customer (company)
• PBX serial and model
• how many days have passed since the PBX couldn't renew the license

In case this PBX should continue working, all you need to do is to make sure the PBX is connected to the Internet again, and in this way it is able to renew its licenses.

Increase storage on Cloud PBX

To perform it, proceed as follows:

• Select the customer and choose the Cloud PBX (or add a new one)
• Click Options button (Three dots) and select Edit
  
  

• Increase the storage size: 1 license=10 GB
  
  

• Confirm the operation by clicking Yes

  
  

Increase / decrease the amount of Per User accounts

It is possible to increase/ decrease the number of accounts any time.       

• Go to WMP -> Customers

• Select your company and customer

• Select the PBX -> click Edit

• Add/ remove the number of users of any profile
• Click Save and Ok to confirm the operation

Activation of Per User PBX (Hardware, Virtual)

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