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This guide will lead you through the process of Salesforce Classic integration usage, starting from a Softphone installation and activation, and ending with practical examples for call receiving. Requirements:
Created: June 2019 Updated: October November 2019 Permalink: https://confluence.wildix.com/x/XQCqAg |
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You need to get the application from this link
Choose these states of radio buttons:
- Rename conflicting components in the package
- Install for All Users
And press Install. This process may take several minutes.
Call Сenter
Setup
Step - 1
- 1 - Click on your Profile name
- 2 - Go to My Settings page
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You can set up automatic call forwarding based on user status (available, DND, away) and call type (internal, external, whitelist, blacklist). See chapter: Features.