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This Article describes how to configure Emergency On-call Voicemail notification for emergency after hour services. Created: April 2020 Permalink: https://confluence.wildix.com/x/JYEbB |
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Introduction
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- Voicemail access 4000 Option C (DO NOT skip the pin)
OnCall_Confirm
default
- Play sound and wait for digits – “You have selected for emergency on call assistance. To leave a message for an on call agent to return your call, please press 1. To return to the main menu, please press 2 or remain on the line.”
- Wait for digits – 3
- IVR – (Enter the name of the IVR you are using. Example: Night_Main)
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| Note |
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Note:
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OnCall_Out
[+0-9]X.
- Set – PRESERVE_CID – yes
- Play Sound – “Hello. This is an emergency on call voicemail notification.”
- Voicemail access – 4000 – Option – S – skip pin
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- Voicemail Access – 4000 – Skip Pin
Step 4.
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Configure IVR
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The detailed instruction on how to configure IVR trees: WMS Start Guide. |
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