| Html |
|---|
<div id="fb-root"></div>
<script>(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script> |
...
| Info |
|---|
This Article describes how to configure Emergency On-call Voicemail notification for emergency after hour services. Created: April 2020 Permalink: https://confluence.wildix.com/x/JYEbB |
| Table of Contents |
|---|
Introduction
...
- Internal – Timeout – Disabled or extend timer to match the Call Group Timeout
- Enable Mobility – 50% or less of total Call Group Timeout (in this example we will be using 15 seconds)
- Enable Mobility Confirmation
- Enable Missed Call Notification via Email
Step 2. Add Call Groups
| Note |
|---|
The detailed instruction on how to create Call groups: Call distribution in Call groups. |
...
- Voicemail access 4000 Option C (DO NOT skip the pin)
OnCall_Confirm
default
- Play sound and wait for digits – “You have selected for emergency on call assistance. To leave a message for an on call agent to return your call, please press 1. To return to the main menu, please press 2 or remain on the line.”
- Wait for digits – 3
- IVR – (Enter the name of the IVR you are using. Example: Night_Main)
...
| Note |
|---|
Note:
|
OnCall_Out
[+0-9]X.
- Set – PRESERVE_CID – yes
- Play Sound – “Hello. This is an emergency on call voicemail notification.”
- Voicemail access – 4000 – Option – S – skip pin
...