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1. Turn the phone's power supply off

2. Press and hold the Transfer Key then power the device up.

   
   

   Note
   On some older phone models Transfer key is missing; use F1 key.

   
   

3. Select Edit navigate to Tftp, enter the IP address of the local machine where you hosting the tftp server.

4. Select Save and then Recover (On older phone models, select Burn).

Appendix: How to download Firmware files from the

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PBX 

Anchor
downloadfirmware downloadfirmware

You can also download the firmware files directly from your PBX:

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1. Temporarily enable SSH for this PBX in WMP: 
   1. Go to WMP -> PBX per user
   2. Select your company and your customer
   3. Click Options button (Three dots) and select Edit
   4. Click Advanced features
   5. Select Enable SSH option
2. Access the PBX via tftp client using credentials:

   • Host: stfp://xxxxx.wildixin.com

   • Username: admin

   • Password: “admin password to PBX”

   • Port: 2222

   
   

3. Navigate to the firmware files, example of the path: firmwares > wildix2 > 63.145.10.7.rom (or the latest firmware version available)

   
   

   Warning

   Make sure you download the correct firmware for your phone model. The first two digits in the firmware name refer to the phone model (e.g. '67'.145.7.104 – firmware version starting from "67" can be only used for WP490GR3). If you have doubts, check the current firmware version used by the phone: WP490GR3 – 67.145.x.xx.rom WP480GR3 – 63.145.x.xx.rom WP490(G)R2 – 59.145.x.xx.rom WP480(G)R2 – 55.145.x.xx.rom WP410R2 – 50.145.x.xx.rom WelcomeConsole - 68.145.x.xx.rom

   
   

4. Download and rename the file to recovery.rom, save this to a location that can be referenced.

5. Proceed as described in Step 2. Setting up TFTP server 

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