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| Info |
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This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Permalink: https://confluence.wildix.com/x/LAAJAg |
| Table of Contents |
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General information and limitations
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Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
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| Warning |
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Feature works only for WP480G / WP490G 2017 (r3)/ WelcomeConsole (BLF key is not displayed in Collaboration - Function keys menu) |
| Note |
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For USA/ Canada PBXs Voicemail is protected by PIN by default. This affects all the cases: access via Feature Code 81, access via XML by pressing Voicemail button, access to shared Mailbox via BLF key "Voicemail" etc. To access Voicemail, users have to enter their PIN (PIN = the first 5 characters of the user's WEB password). How to enter the PIN code from the phone:
You can disable the PIN protection by adding ACL permission "can use" - "voicemail without pin code" in WMS Users - Groups. |
How-to:
- Add ACL permission "Can see - Voicemail - group" (Specify group) (in WMS → Users → Groups)
- Add Feature key "Voicemail" and specify user (via Collaboration or WMS). More information: /wiki/spaces/DOC/pages/30285992(Settings - Function keys)
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
Auto-deletion of Voicemails
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