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This guide provides all the necessary information connecting and using WP410, WorkForce, WP480G, WP490G (End Of Life) and WelcomeConsole. Useful links:
Updated: February April 2020 Permalink: https://confluence.wildix.com/x/BQI8AQ |
| Warning |
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Important: WP490G is End Of Life! |
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| Table of Contents |
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Packing list
- 1 x WP4X0, WorkForce Phone
- 1 x handset
- 1 x handset cord
- 1 x stand
- 1 x extension module (WelcomeConsole)
- 1 x RJ12 cord (WelcomeConsole)
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Connect the phone to the Wildix PoE Switch using Ethernet cable.
4 – – PC port
Connect to PC (optional).
5 – AC power jack
If Power Over Ethernet is not used: connect the phone to AC power using an External Power Adapter (check WP datasheet for compatible adapters) and connect the phone’s Internet port (3) to the Internet using Ethernet cable.
5 – PC port
Connect to PC (optional).
6 – Ext port (WP480G/WP490G/ WelcomeConsole)
Used to connect wireless headset adapter WPEHS (WP480G/ WP490G/ WelcomeConsole) / keypad extension module WelcomeConsole-EXT (ex WP490EXT, for WP490G/ WelcomeConsole); online guide: WHS, Mono|DuoLED, WelcomeConsole-EXT, WPEHS - Phones Accessories Quick Start Guide - Phones Accessories.
7 – USB port (WelcomeConsole)
Connect USB Headset (optional).
8 - USB Type-C port (WorkForce)
Connect USB Headset (optional).
| Note |
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Note: for provisioning of WP4X0 or , Workforce, WelcomeConsole, read WMS Start Guide. |
Mounting instructions
WP410: attach the stand to the phone (desk mounting) or hang the phone on the wall (without attaching the stand).
Recommendations for WP410 wall mounting:
- Round (convex) screw head type of max 10 mm diameter
- Any screw drive type
- Any screw thread type depending on wall material material
Example:
WorkForce, WP480G / WP490G / WelcomeConsole: attach the stand to the phone (desk mounting); for wall mounting (WorkForce, WP480G only), use wall mount bracket (article can be purchased separately, code: WallMount)
WorkForce, WP480G wall mount bracket:
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| Note |
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If you perform logout via Feature Code 99 on WP4X0a phone, you are automatically logged out of all the WP4X0 phones phones assigned to your account. To change the behavior, use Custom Dialplan variable "MULTILOGIN_SUPPORT=yes", consult Custom Global Dialplan Variables List for details (available starting from WMS version 4.02.44435.37). |
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For WP490 with extension module/ WelcomeConsole, you can additionally set up up to 40 BLF keys on each extension module (up to 3 modules are supported). Detailed information: WHS, Mono|DuoLED, WelcomeConsole-EXT, WPEHS - Phones Accessories Quick Start Guide - Phones Accessories.
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Note: To use the keypad extension, add "Exp module" BLF key after having added 20 keys.
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WP410 supports up to 4 BLF keys distributed on 2 pages, WorkForce and WP480G supports up to 16 BLF keys distributed on 2 pages, WP490G supports up to 30 BLF keys distributed on two pages, WelcomeConsole supports up to 60 Function keys including extension module. Refer to Appendix 1 - BLF keys for detailed information on BLF key distribution for each phone.
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| Warning |
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Important: The feature is supported only on WorkForce, WP480G/WP490G 2017 and WelcomeConsole. It works only for users of the same PBX! |
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Starting from WMS version 4.01.44231.30, presence statuses of colleagues can be monitored directly via BLF keys on on WorkForce, WP480/ 490 r3 and WelcomeConsole.
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RequirementsRequirement:
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The following colleague statutes can be monitored:
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- 4 BLF keys (2 pages) for WP410 Sept 2016 / 2017 (use Navigation keys to move between the pages):
16 BLF keys (2 pages)
for WP480G 2017for WorkForce (use Navigation keys to move between the pages):
- 60 BLF keys: 20 keys (2 pages) on WelcomeConsole + 40 keys (2 pages) on extension module (use Navigation keys to move between the pages):
- 16 BLF keys (2 pages) for WP480G 2017 (use Navigation keys to move between the pages):
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