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Reset procedure of WP410 / WP480 (WP480G) / WP490 (WP490G) 2015-2017-2019 and WelcomeConsole

To perform the reset procedure:

1. Press and hold for several seconds the button situated in the center of the Navigation Keys

   
   

   
   

2. Press OK to confirm

Recovery procedure of WP410 / WP480 (WP480G) / WP490 (WP490G) 2015-2017-2019 and WelcomeConsole

In some cases it may be necessary to flash the firmware of a WP4XX or WelcomeConsole device, the following document will guide you through the process of flashing firmware.

Prerequisites

Download a tftp server*. Update WMS to the latest version.

*The guide uses Pumpkin tftp server.

Step 1. Firmware download

1. Download the Firmware file for your Wildix phone, save it locally (for example, to your PC) 
2. Rename the file to recovery.rom

Latest WMS 3.88 & WMS 4.0:

• WP480GR3 - 63.145.10.2.rom - LINK
• WP490GR3 - 67.145.8.81.rom - LINK
• WelcomeConsole - 68.145.2.11.rom or 68.145.1.89.rom - LINK (download the correct branch 1 or 2, depending on the firmware version that was previously installed on the phone)
• WP410R2 - 50.145.6.162.rom - LINK

• WP480(G)R2 - 55.145.6.111.rom - LINK
• WP490(G)R2 - 59.145.6.148.rom - LINK

Earlier WMS 3.88:

• WP480GR3 - 63.145.7.237.rom or 63.145.8.109.rom - LINK (download the correct branch 7 or 8, depending on the firmware version that was previously installed on the phone)
• WP490GR3 - 67.145.7.104.rom - LINK

Step 2. Setting up TFTP server 

Open the TFTP server and set the tftp file system root to the folder containing recovery.rom:

Step 3. Phone recovery mode

1. Turn the phone's power supply off

2. Press and hold the Transfer Key then power the device up.

   
   

   Note
   On some older phone models Transfer key is missing; use F1 key.

   
   

3. Select Edit navigate to Tftp, enter the IP address of the local machine where you hosting the tftp server.

4. Select Save and then Recover (On older phone models, select Burn).

Appendix: How to download Firmware files from the PBX 

Anchor
downloadfirmware downloadfirmware

You can also download the firmware files directly from your PBX:

Prerequisites:

• Download a tftp server and a ftp client (The guide uses Pumpkin tftp server and Filezilla client)
• Update WMS to the latest version

Procedure:

1. Temporarily enable SSH for this PBX in WMP: 
   1. Go to WMP -> PBX per user
   2. Select your company and your customer
   3. Click Options button (Three dots) and select Edit
   4. Click Advanced features
   5. Select Enable SSH option
2. Access the PBX via tftp client using credentials:

   • Host: stfp://xxxxx.wildixin.com

   • Username: admin

   • Password: “admin password to PBX”

   • Port: 2222

   
   

3. Navigate to the firmware files, example of the path: firmwares > wildix2 > 63.145.10.7.rom (or the latest firmware version available)

   
   

   Warning

   Make sure you download the correct firmware for your phone model. The first two digits in the firmware name refer to the phone model (e.g. '67'.145.7.104 – firmware version starting from "67" can be only used for WP490GR3). If you have doubts, check the current firmware version used by the phone: WP490GR3 – 67.145.x.xx.rom WP480GR3 – 63.145.x.xx.rom WP490(G)R2 – 59.145.x.xx.rom WP480(G)R2 – 55.145.x.xx.rom WP410R2 – 50.145.x.xx.rom WelcomeConsole - 68.145.x.xx.rom

   
   

4. Download and rename the file to recovery.rom, save this to a location that can be referenced.

5. Proceed as described in Step 2. Setting up TFTP server 

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Reset procedure of WP410 / WP480 (WP480G) / WP490 (WP490G) 2015-2017-2019 and WelcomeConsole

To perform the reset procedure:

1. Press and hold for several seconds the button situated in the center of the Navigation Keys

   
   

   
   

2. Press OK to confirm

Recovery procedure of WP410 / WP480 (WP480G) / WP490 (WP490G) 2015-2017-2019 and WelcomeConsole

In some cases it may be necessary to flash the firmware of a WP4XX or WelcomeConsole device, the following document will guide you through the process of flashing firmware.

Prerequisites

Download a tftp server*. Update WMS to the latest version.

*The guide uses Pumpkin tftp server.

Step 1. Firmware download

1. Download the Firmware file for your Wildix phone, save it locally (for example, to your PC) 
2. Rename the file to recovery.rom

...

Step 2. Setting up TFTP server 

Anchor
tftpserver  tftpserver

Open the TFTP server and set the tftp file system root to the folder containing recovery.rom:

Step 3. Phone recovery mode

1. Turn the phone's power supply off

2. Press and hold the Transfer Key then power the device up.

   
   

   Note
   On some older phone models Transfer key is missing; use F1 key.

   
   

3. Select Edit navigate to Tftp, enter the IP address of the local machine where you hosting the tftp server.

4. Select Save and then Recover (On older phone models, select Burn).

Appendix: How to download Firmware files from the PBX 

Anchor
downloadfirmware downloadfirmware

You can also download the firmware files directly from your PBX:

...

1. Temporarily enable SSH for this PBX in WMP: 
   1. Go to WMP -> PBX per user
   2. Select your company and your customer
   3. Click Options button (Three dots) and select Edit
   4. Click Advanced features
   5. Select Enable SSH option
2. Access the PBX via tftp client using credentials:

   • Host: stfp://xxxxx.wildixin.com

   • Username: admin

   • Password: “admin password to PBX”

   • Port: 2222

   
   

3. Navigate to the firmware files, example of the path: firmwares > wildix2 > 63.145.10.7.rom (or the latest firmware version available)

   
   

   Warning

   Make sure you download the correct firmware for your phone model. The first two digits in the firmware name refer to the phone model (e.g. '67'.145.7.104 – firmware version starting from "67" can be only used for WP490GR3). If you have doubts, check the current firmware version used by the phone: WP490GR3 – 67.145.x.xx.rom WP480GR3 – 63.145.x.xx.rom WP490(G)R2 – 59.145.x.xx.rom WP480(G)R2 – 55.145.x.xx.rom WP410R2 – 50.145.x.xx.rom WelcomeConsole - 68.145.x.xx.rom

   
   

4. Download and rename the file to recovery.rom, save this to a location that can be referenced.

5. Proceed as described in Step 2. Setting up TFTP server 

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