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This Article explains how to enable Callback feature for Call groups. Created: September 2018 Permalink: https://confluence.wildix.com/x/wAmIAQ |
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WARNING: This is alpha version of Callback feature. Feature released in WMS version 3.88.42007.36. |
| Table of Contents |
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Dialplan configuration
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To implement this functionality, you need to configure 6 Dialplan procedures.
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Note: For convenience, you can easily import all 6 Dialplan procedures from the attached file (WMS Dialplan -> Dialplan rules -> click Import and upload the file).
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Procedure 1: cgCbRequestCallback
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2 - the number for entering a different callback phone.
3 - the number for repeating the message.
default - the number for checking the original Caller ID. If the number is valid, then the system offers a customer to order a call to this number, or enter another:
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default - play message "Please enter the phone number. Otherwise you may press 9 to return to the queue on hold" and wait for the response.
Procedure 4: cgCbValidatePhone
The procedure checking checks the callback number:
Where:
0 - a the number to return to the queue at the same position as the caller before pressing 0.
1 - a the number to confirm phone number.
2 - a the number to re-enter phone number.
3 - a number the number to repeat the message.
i, t - numbers for processing timeout and invalid input.
default - a the number to playback the client's phone number , which he entered: "You have entered the following phone number: <say-as interpret-as='telephone'>${ENTERED_NUMBER}</say-as>", "Press 1 to confirm. Press 2 to try again. Press 3 to listen again. Press 0 to return to the queue on hold".
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Note: To notify customers about the callback possibility, you have to playback the callback notification announcement before entering the Call group. |
To notify customers about the possibility to have a callback, you have to playback a notification of the possibility of a callback before entering to the callgroup.
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Note: Possibility The possibility to enable periodic announcements is coming in the next versions. |
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