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This Technical Note explains what is Popup URL/ App and how to adjust set up it. Permalink: https://confluence.wildix.com/x/PAqIAQ |
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Popup URL / App allows you to open an application or a web page upon receiving or placing a call and pass parameters (static parameters or supported variables). To add it, go to Collaboration Settings -> Personal -> Popup URL / App (it can also be added via WMS -> Users -> Edit preferences -> Settings -> Popup URL).
You can set up the popup URL / App to be for incoming / outgoing call and select the triggering event:
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“C:\Program Files\Internet Explorer\iexplore.exe” http://www.yourhost.com/index.pl?Action=AgentTicketPhone^&Subaction=StoreNew^&To={CALLERNAME}^&Subject=New%20Ticket%20from%20{USERNAME}^&From={CALLERNUM}
One more example:
iexplorer.exe “http://yourhost.com/param1=value1&m2=value2&variable1={CALLERNUM}”
Where
- param1 and param2 are the names of your parameters (e.g. Name, Department)
- value1 and value2 are the values for those parameters (e.g. your name – John Doe or variable {USERNAME} and your department – Support)
- variable1 is the number
- <<clid>> variable displays the actual caller / called number
iexplorer.exe “http://yourhost.com/Name={USERNAME}&Department=Support&Number={CALLERNUM}”
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