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This guide explains how to configure Retail mode for x-hoppers – Wildix wireless headset solution that allows fast and easy communication for retail stores. Created: December 2021 Permalink: https://confluence.wildix.com/x/IgUkBg Other x-hoppers documentation: x-hoppers User Guide |
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Introduction
x-hoppers is a solution for individual and chain retail stores, that provides an active channel to colleagues and support anywhere in the store, connects clerks and increases in-store conversions. The solution is built on DECT (Digital Enhanced Cordless Telecommunications) technology, linked to a full communications system in the Cloud. Fully wireless x-hoppers headsets let clerks easily communicate with each other as well as receive calls.
x-hoppers users are connected to one conference in Retail mode (muted) by default. If any user wants to talk in the conference, they just need to press a button to unmute themselves. Besides, users can accept incoming calls, after which they automatically return to the conference.
Also, x-hoppers offers an integrated QR code system, which can provide store clerks with instant buyer alerts and let you gather data on customer engagement. The system logs each occasion of scanning a QR code by customer.
Requirements
- WMS 6.0 or higher
- License requirements: [ ? ]
- W-AIR Network components: W-AIR Base stations and repeaters. Amount depends on the store area and the number of users.
x-hoppers headset overview
1 - Microphone
2 - Mute button
3 - Call button
4 - Volume- button
5 - LED Indicator
6 - AUX Function button (Power On)
7 - Volume+ button
8 - Speaker
9 - Charger
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Note: There are 2 button combinations that have to be pressed at the same time: Register - Call, Volume+ and Volume- Power off - AUX function, Volume+ and Volume- |
LED indicators Overview
Color | LED indication | Status |
Green | Short blink followed by long blink | Power Up |
Fast short blink, repeated | Incoming call | |
Single short blink. Notification of call only via audio in HS | 2nd incoming call, call active | |
Single short blink | In call | |
Long blink | Battery charging | |
Steady on | Battery charging, full | |
Red | Long blink followed by short blink | Power Down |
Fast, short blink | Low battery | |
Steady on | Battery charging, low battery | |
Long blink | Registration failed | |
Single short blink repeated slow | Idle, out of range | |
Blue | Short blink repeated fast | Registration, ongoing |
Long blink | Registration completed | |
Single short blink repeated slow | Idle, connected | |
Purple | Steady on | Menu |
None | Deregistered |
Default settings
The following default settings apply to x-hoppers headsets in the Retail mode:
- Silent charging: Headset deactivated
The headset is disconnected and can’t receive calls while charging. - Audio feedback: Beeps
User hears beeps as user feedback when available.
Activation
1. Configure Retail mode on the PBX
It will be possible to enable Retail mode on the PBX side, so Retail mode is automatically activated for all headsets registered on the PBX.
The documentation will be updated soon, once the settings are available.
2. Set up multicell DECT Network
First of all, you need to install and provision W-AIR Base stations and set up a multicell W-AIR DECT network. For detailed information and instructions on how to plan and configure multicell network, check this guide: W-AIR Network Admin Guide - Sync over LAN.
3. Register headsets
Before headsets can be assigned to specific users, they need to be registered to W-AIR Base Station.
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Limitation: It is impossible to register a headset if the code of DECT network set up in WMS → Devices → W-AIR Networks is different from "0000" (default code). Workaround: you can temporarily change the code to default one ("0000") on the W-AIR Networks page in WMS, register and assign the Headset(s), and then change it back to the custom one. |
Note |
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Note: in case you have several W-AIR networks (for example, in a test environment), the Headset might register to a Base station belonging to another network. In such a situation it’s recommended to hold the Headset closer to the Base station you would like to register it to. |
- Put the Headset in the registration mode by pressing Call, Volume+ and Volume- buttons at the same time for more than 5 seconds. When the Headset is in registration mode, the LED indicator blinks with short blue flashes and a voice prompt announces “Registering”.
The Headset connects to the Base Station. When the Headset is subscribed, the voice prompt announces “Headset subscribed”.
Note Note: If the registration fails, the voice prompt announces “Headset not subscribed”. Before trying to register the Headset again, please check if it is within range of W-AIR Base station and the voice prompt announces “Registering”.
- To check if the Headset is registered to the Base station, go to W-AIR Base Station web interface -> Extensions. If the registration is successful, the device appears in the list of available extensions with the state SIP Registered@RPN00
4. Assign headsets to PBX users
Headsets can be assigned to users via the W-AIR devices tab in WMS, where you can find the list of all x-hoppers headsets:
- Go to WMS -> Devices -> W-AIR devices
- Choose the headset and click Assign to user
- Enter user extension and click Save.
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Note: After assigning headsets to users, to figure out which headset belongs to whom, you can dial users’ extensions and see which headsets respond. |
Assigning headset to a different user
- Choose the headset on the W-AIR devices tab -> click Assign to user
- Enter a different extension and click Save.
Deassigning a headset
- Choose the headset on the W-AIR devices tab -> click Assign to user
- Select “unknown” in the Extension field and click Save.
Note |
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Documentation: WMS Start Guide: Devices management |
5. Configure Dialplan
Modify the users dialplan as follows:
- Click Add number
Enter *wair*
Note Note: It is the value which is dialled by the headset in the Retail mode. This value is default and should not be changed.
- Add the below dialplan applications:
- Set -> Language -> choose language
- Play sound -> click Browse (three dots) and choose the sound to be played on joining the conference
- Conference -> enter the conference room ID number. This can be any number, e.g. 1, 2, 3, etc.
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Documentation:Dialplan Applications - Admin Guide |
6. Configure auto-reconnect
The configuration is required for x-hoppers headsets to automatically rejoin the conference after charging or in case they unexpectedly drop out of the conference for any reason. For this, you need to enable the wair-retail-helper service. It also allows to:
- Automatically add headset to the Conference room when it’s registered to the base and assigned to a user
- After a specified timeout, return device from hold
If a user has a call with another user, and it is put on hold, the PBX returns this call from hold automatically, if there are no other calls for the headset except for the conference call.
By default, the wair-retail-helper service is disabled. To enable it, follow the below instructions to configure the service:
- Go to WMS -> click on Terminal and access PBX as root:
11 (means Shell, type it in Enter an option line)
su
wildix (Password line) - Run the command nano-tiny /etc/wair-retail-helper/service.conf
- Add the following lines to the file:
USER_AGENT="Wildix W-AIR-SP/HS"
CONF_EXTEN="*wair*"
TIMEOUT="10"Where:
- USER_AGENT is the SIP user agent of the headset. It consists of two parts, one referring to the base station (Wildix W-AIR-SP), and the other stands for the headset (HS).
Note Note: Make sure the base station part corresponds to the base station you’re actually using. For example, for a headset registered to SBR2 base station, the user agent should be "W-AIR-SBR2/HS"
- CONF_EXTEN is the value that the headset dials by default in the Retail mode. The value should not be changed.
- TIMEOUT is the period of time after which the system reconnects the headsets to the conference. You can set the preferred timeout value.
- Run the below command to start the service:
systemctl start wair-retail-helper
Also, configure the service to be started automatically after reboot of the PBX:
systemctl enable wair-retail-helper
Other commands to manage the service
- To stop the service:
systemctl stop wair-retail-helper
- To check the service status:
systemctl status wair-retail-helper
Joining the conference from other devices
Wildix desk phones can also join the conference, as long as they are connected to the same PBX. There are two options:
- A user should dial the feature code for Conference access (98 by default) + the conference room number. Example: 981 for conference room number 1.
- Alternatively, a Dialplan can be configured so that when users dial a certain number, e.g. 333, the call is automatically put into the conference.
Note |
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Documentation: Dialplan Applications - Admin Guide |
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