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This document describes the service level terms and conditions according to which Wildix provides technical support to its Customers. Created: April 2018 Updated: June 2021 Permalink: https://confluence.wildix.com/x/NgBuAQ |
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ART. 1 - SUBJECT OF THE CONTRACT
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ART. 12 - CONTRACTUAL MODIFICATIONS
12.1 WILDIX may make any changes to this document. If the CUSTOMER does not accept the announced changes, he has the right to withdraw from the contract without anything being due to WILDIXpaying any penalty for the withdrawal.
ART. 13 - EXPRESS TERMINATION CLAUSE
13.1 - The violation of the following provisions involves the termination of the contract pursuant to Art. 1456 of the civil code: :
- use of services for illegal purposes and/or to cause a nuisance to third parties;
- use of the services for telephony arbitrage or similar activities;
- use of numbering in a way that does not comply with legal and regulatory provisions;
- fraud or technical problems that put the WILDIX infrastructure at risk;
- use of services in violation of the regulations governing call center activities
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ART. 14 - SUPPORT MISSION
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