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| Info |
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This guide provides all the necessary information connecting and using WP410, WP480G, WP490. End user brochures in English, Italian, French and German are available at this link: Wildix Phones WP4X0 - End User Brochures Updated: July 2018 WMS version: 3.88 Permalink: https://confluence.wildix.com/x/BQI8AQ |
| Table of Contents |
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Packing list
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- Enter your extension number
- Enter the password (PIN - it is sufficient to enter first five symbols of user WEB password), when requested
To enter the user password from the phone’s dialpad, take into account the following:- To enter any lowercase and uppercase letter, press ONCE a corresponding digit (E.g. to enter A, a, B, b, C or c, press once 2)
To enter special characters (%, ^, &, etc), press the star key (*)
Example: if user password is 4Ag7$Zl@, then you have to dial 4247*
Dial 1 to use this phone, when requested
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- Press New Soft key
- Dial a number or press Select Soft key to search for a contact in History or in Phonebook
Transfer
Blind transfer
Transfer without notifying the person who receives the call transfer:
- Press Trans Soft key or Transfer key during a call (the call is put on hold)
- Dial the number
- Hang up or press Select Soft key to search for a contact in History or PhonebookHang up or press Trans Soft keyTrans Soft key
Blind transfer via BLF keys:
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- Press the BLF key configured as "Colleague" or "Call group" during a call
Attended transfer:
Transfer with notification to the person who receives the transfer:
- Press Trans Soft key or Transfer key during a call (the call is put on hold)
- Dial the number and wait till the person answers
- To complete the transfer, hang up or press Select Trans Soft key or Transfer key to search for a contact in History or Phonebook
- Wait till the second party answers
- Hang up or press Trans Soft key
Attended transfer to Phonebook contact / contact from Call history:
- Press Trans Soft key or Transfer key during a call (the call is put on hold)
- Press Select Soft key
- Select History / Phonebook and press Enter Soft key
- Select the contact, press Dial Soft key and wait till the person answers
- To complete the transfer, press Trans Soft key or Transfer key again
Attended transfer via BLF keys:
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Prerequisite: BLF key "Colleague" or "Call group" ("Direct Transfer" option disabled) must be configured: Read the Collaboration User Guide (Settings -> Function Keys) for more information about setting BLF keys. |
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- Press the BLF key configured as “Colleague” or "Call group" during a call
- Wait till the second party answers
- Hang To complete the transfer, hang up or press Trans Soft key
Conference
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Press Split Soft key to split the two calls or hang up to end the conference.
Record a call
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Note: Only users with certain permissions can record calls; to enable the option, the PBX admin must add ACL ability "Can use" - "Personal recording" (WMS -> Users -> Groups). |
Press *1 during a call to start / stop call recording.
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You see who is calling and receive an audio notification when there is an incoming call:
- See who is calling:
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- View calls
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- (eye icon) option must be enabled in Collaboration for this function key:
- Get audio notification when there is an incoming call:
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- Audio notification
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- (
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- speakerphone icon) option must be enabled in Collaboration for this function key:
Refer to Collaboration - User Guide for more information.
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Note: Only users with certain permissions can see who is calling other users; to enable the option, the PBX admin must add ACL ability "Can" - "View calls of users" (WMS -> Users -> Groups). |
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| Note |
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Prerequisite: BLF key "Park Location" must be configured. |
- Press a BLF key configured as
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- Park Location
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- during a call to park a call / press it again to resume the call.
Call intrusion / Intercom
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Presence status monitoring
You Currently, you can monitor full presence status of users only in Phonebook:
Press Phoneb Soft key or Phonebook Key
Press Filter Soft key and select a phonebook
- Press Search Soft key then type the name/ number
- Press Enter Soft key to confirm
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- Status: view IP, Mac, Firmware of your phone
Backlight settings: set the backlight level of the screen and select the timeout (min - 20 sec, max - 1 hour or Always On) after which the phone's screen should turn off
Note: The backlight settings of WP490EXT extension module are synced with WP490G.Note Note: The backlight settings of WP490EXT extension module are synced with WP490G 2016-2017.
Audio settings: adjust Talk, Tone, Mic, Key, Ring Volume, Headset Ring Mode (allows you to decide whether ringtone should be played via Headset or Handset when Headset is connected) and Handsfree sound input (allows you to select the active microphone during the "hands-free+handset picked up" mode)
- Network: access to this menu is recommended for PBX administrator
- Autoprovision: access to this menu is recommended only for PBX administrator
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