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The manual provides you with the necessary information about your DECT handset W-AIR 70 / W-AIR 100 / W-AIR 150. Please read this guide to ensure the proper installation and operation of the DECT handset. Updated: July 2016 Permalink: https://confluence.wildix.com/x/jQSIAQ |
Table of Contents |
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Before using the handset
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- 1 x Handset Unit
- 1 x A/C adapter
- 1 x Charger
- 1 x Battery
- 1 x Belt Clip Cover
- 1 x Pull Cord Cover
- 1 x Belt Clip
- 1 x Svirvel for belt clip
- 2 x Mounting screws
Compatible headsets:
Wildix headsets: http://www.wildix.com/voip-phones-and-headset/#headsets
Third party headsets integrated with Wildix: Wildix Compatible Headsets – Jabra, Plantronics, Sennheiser, JPL, Axtel
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Indicates Missed call / New Voicemail / Low battery. LED behavior can be configured in W-AIR DECT Handset - W-AIR 70, W-AIR 100, W-AIR 150.
2- 2 Soft keyskeys (used to select different options indicated in the lower part of the screen, from the idle used to access Contacts / Central directory menu)
Select options indicated in the lower part of the screen.
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3- Mute key (on the side panel)
4- 3 Soft keys
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(used to select different options indicated in the lower
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part of the screen
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5, from the idle used to access Contacts / Central directory / Calls menu)
Select options indicated in the lower part of the screen.
5- Speaker Key
6- Confirmation / Selection key
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3- Mute key (on the side panel)
4- 3 Soft keys (used to select different options indicated in the lower part of the screen, from the idle used to access Contacts / Central directory / Calls menu)
Select options indicated in the lower part of the screen.
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Register a handset to the base station
- Select Register
- (W-AIR 100 / W-AIR 150) Select an empty slot
- Enter the Access code (base station PINPIN (by default, 0000)
- Press OK
Note |
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Note: The Access code is “0000” by default and cannot be changed via the handset. For more information, please contact your system administrator. |
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W-AIR 100/ 150 support multi registration, which means a handset is able to remember up to 10 different base stations accounts it had been previously registered to:
- Go to Connectivity menu
- Up to ten base stations, this handset had been previously registered to, previous registrations appear on this list, you can select one and confirm the operation, the handset will automatically register to it
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- Press the red On-hook Key to switch on the phone
- Wait till the signal is found and the phone screen displays “login_x”, “unkown_x”
- Dial 99 and press the green Off-hook Key
- Follow the audio instructions to enter your extension number and your password
- Press 1 when prompted to use this phone.
Note |
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Note: To enter your password, follow these simple rules:
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Note |
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Note: “0” is used to start a normal dial with “+”; “1” is used for Voicemail access. |
Call list
Go to Calls menu. On W-AIR 100 / W-AIR 150 you can select to access the list of All / Answered / Dialed / Missed calls.
Note |
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Note: When there is a missed call, the icon is displayed in the Status bar until the entry has been viewed in the Calls menu. |
View call details
- Select a call from the list
- Press View to view the following information about the call: number, status (answered, dialed, missed), duration, time and date
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The caller number and name (in case the contact is present in the phonebook) are displayed on the screen.
Answer a call
- Press the green Off-hook key to answer or press the Speaker Key to respond in the speaker mode .
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- (on W-AIR 70 press the green Off-hook key twice to answer in Speaker mode).
Reject / mute an incoming call
- To reject an incoming call, press Reject when receiving an incoming call or press the red On-hook Key
- To silence an incoming call, press Silent when receiving an incoming call
Place a call
Manually
- Enter a number
- Press the green Off-hook key
Note |
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Note: If the handset is used in a multiline environment, it is possible to press “Line” to select the line to use in order to make a call. |
Note |
Note: Make sure you enter a prefix if needed when calling the outside line. |
Redial
To dial the last called number
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- Make a long press (>2 seconds) from the idle on one of the speed dial keys (from “2” to “9”) assigned to a contact
Search for a contact
Call from shared PBX phonebook
Note |
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Shared company phonebooks must be set up by user via Collaboration or by the PBX administrator. |
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- Press Menu key and select Central directory
- Select the phonebook to search for a contact in, the Search field is displayed
- Press the Soft key Search
- Enter the number or the name Press Search Soft key to display the search results corresponding to the value entered (leave the Search field empty and press Search to display all the contacts)
- name and press Selection key
- Select a contact that you wish to call and press the green Off-hook Key or Call Soft key (in
- (in case a contact has several phone numbers available (in this case
- , a green arrow is
- in displayed to
- near the right of the
- contact ),
- ; use the
- Navigation keys to select the right
- phone number before calling
- )
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- Press the green Off-hook key or Call soft key
Note |
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Colleagues are displayed in the list with their actual presence and activity status (synchronised with Wildix Collaboration): available / offline / do not disturb / away / talking / incoming call. |
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- Press Menu key and select Contacts
- Select a contact
- Press Call to call the contact
Call a speed dial number
Make a long press (>2 seconds) from idle on the speed dial key (from 2 to 9) assigned to the contact.
Call from history
- Press Menu key and select Call list
- Select a call from the list
- Press the green Off-hook key
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- Press the red On-hook key to end a call
If one call is active and another one is on hold:
- Press the r ed red On-hook key to end the active call and to resume the call on hold
- Press the red On-hook key again to terminate the second call
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- Press Hold Soft key to put a call on hold
- Press Retrieve Soft key to retrieve the call
When you have a call on hold, you can make another call, transfer a call, swap, make a conference.
Place a second call
- Enter a number to call or press the
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- Selection key to access the Contacts or Central
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- Directory and find the needed contact
- Press the green Off-hook Key
Note |
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W-AIR handsets support up to 2 active channels / calls. |
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- Press Swap (W-AIR 100 / 150) / Press the Right Navigation key (W-AIR 70)
Call Transfer
Attended Call Transfer
Transfer with notification to the person who receives the transfer.
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- During a call press Transfer Soft key or Hold Soft key(the current call is put on hold)
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- Enter the number or press Selection key to search in Contacts or Central directory
- Press the green Off-hook Key to place a call
- To complete the transfer after the third party has answered the call, press Transfer Soft key
Blind Call Transfer
Transfer without notification to the person who receives the transfer.
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- During a call press Transfer Soft key
- (the current call is put on hold)
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- Enter the number or press Selection key to search in Contacts or Central directory
- Press Transfer Soft key
Conference call
Establish a conference call between three parties:
- During a call press Conf. Soft key (on W-AIR 70, press Hold Soft key (the current call is put on hold)
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- Enter the number or press Selection key to search in Contacts or Central directory
- When the third party answers, press Conf. Soft key to start a three-way conference call (“Conference” is displayed on the screen and thereby all the three parties are participating in the conference call)
Note |
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Note: You can repeat the steps to invite more parties to participate in the conference. The maximal number of participants is set according to the number of base stations in the system. |
Terminate a conference call
- The user who has started the conference call must press the red On-hook Key.
Note |
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Note: Each of the called participants can hang up to leave the conference call (in this situation the conference call continues between the remaining participants). |
Record a call
Press *1 during a call to start / stop call recording.
Pick up / Intercom / Call intrusion
Note |
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Note: Only users with certain permissions perform call pick up / record calls; check ACL permissions "Can use" - "Personal recording" (WMS -> Users -> Groups). |
- Press *1 during a call to start / stop call recording.
Pick up / Intercom / Call intrusion
Note |
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Note: Only users with certain permissions perform call pick up / intercom / call intrusion; check ACL permissions "Can" - "Call Pickup" / "Intercom" / "Intrusion" (WMS -> Users -> Groups). |
- Use the corresponding Feature codes to perform call pick up / intercom / call intrusion from W-AIR handsets. Check Feature Codes Admin Guide for more information.
Listen to Voicemail messages
- Press and hold for several seconds Voicemail key (key 1) to access the Voicemail menu and follow the audio prompts.
Refer to this online Guide for detailed information.
Adjust volume during a call
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to Feature Codes Admin Guide for detailed information.
Adjust volume during a call
- Press Volume Up / Down keys (W-AIR 100 / W-AIR 150)
- Press Up / Down Navigation keys (W-AIR 70)
Mute the microphone during a call
- Press Mute key (side key) to mute / unmute the microphone (W-AIR 100 / W-AIR 150)
- Press Left Navigation key to mute / unmute the microphone (W-AIR 70)
Speaker mode
Answer a ringing call in Speaker mode:
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- Press Speaker key (W-AIR 100 / W-AIR 150)
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- Press the green Off-hook key twice (W-AIR 70)
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Turn on / turn off Speaker mode during a call
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Press Mute key (side key) to mute / unmute the microphone (:
- Press Speaker key (W-AIR 100 / W-AIR 150)
- Press
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- the green Off-hook key (W-AIR 70)
General Settings
Go to Settings menu.
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Use Wildix Bluetooth headset WHS-BT: WHS, WP490EXT, WPEHS – Quick Start Guide.
Third party headsets integrated with Wildix: Wildix Compatible Headsets – Jabra, Plantronics, Sennheiser, JPL, Axtel.
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- Select On to enable the feature
- Press and hold the Mute button and say your message
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For more information about configuring emergency settings, please refer to W-AIR system – Administrator Manual.
Alarms triggering
Alarm Button: Long-press (3 seconds) the red button on top of the handset
- Pull Cord Alarm: Pull a cord from the pull cord hole on the right side of the handset
- Running Alarm: Shake up and down the handset for several seconds
- Man Down Alarm: Put the handset in the position with an angle over 60 degrees with respect to the horizontal. The time for the handset to be still before the alarm is triggered can be set on base station web interface
- No Movement Alarm: Do not move the handset. The timeout after which No Movement alarm is triggered is set on the base station web interface
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